Susan Chester
Regional Compliance Specialist
Crawfordsville,IN
Summary
Accomplished Regional Compliance Specialist with a proven track record at Sterling Group, adept in customer relations and expert problem-solving. Spearheaded the largest corporate booking for Princeton Properties, enhancing quality assurance and documentation management. Demonstrated exceptional ability in managing complex compliance processes and improving operational efficiency, showcasing a results-driven approach with a blend of hard and soft skills.
Overview
25
25
years of professional experience
Work History
Regional Compliance Specialist
Sterling Group
07.2005 - Current
- Process and approve LITCH (Low Income Tax Credit Housing) applications and lease renewals for a variety of properties across numerous states to only ensure qualified applicants move in
- Follow and stay up-to-date on the rules and regulations of LITCH to protect owners and investors tax credits
- Prepare and send out Monday morning emails to investors and properties, including our Mini Storage Department, using Yardi reports, Rent Cafe surveys and Corporate Control Center web-based reports
- Involved in training of site staff on LITCH policies and Sterling's Policies and Procedures
- Managed workflow processes, ensuring deadlines were met within budge constraints
- Implemented strategies to improve turn-around time, accuracy and quality
Corporate Furnished Manager
Princeton Properties-apartments In Ma, Nh And Me
05.1999 - 05.2005
- Manage apartment rentals, schedule and perform lease signings, creation of ads, handling walk-in traffic and residents' needs for two offices in Portland, Maine
- Manage, lease and oversee their corporate furnished department including leasing fully furnished apartments to business executives staying 30 days plus
- Oversight and reporting to Maine State Affordable Housing for our portion of apartments that fell under this program
- During a walk-in appointment on the weekend, started the process to eventually lease 40 fully furnished corporate apartments to Petro-Drill Global. This was (and probably still is) the single largest corporate furnished booking that Princeton Properties has ever had. I attended to the needs of these furnished guests during their one year plus stay with us.
Education
Bachelor of Arts - Business Administration
Hussong University
Bangor05.1998
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Company CultureWork-life balanceHealthcare benefitsPaid time off401k matchWork from home optionCareer advancementTimeline
Regional Compliance Specialist
Sterling Group
07.2005 - Current
Corporate Furnished Manager
Princeton Properties-apartments In Ma, Nh And Me
05.1999 - 05.2005
Bachelor of Arts - Business Administration
Hussong University
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