Susan Chiriaeva
Horsham,PA
Summary
Dedicated banking professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
Community Banking Manager
Firstrust Bank
02.2017 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees to keep everyone on same page and working toward established business goals.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Assistant Head Teller
Key Bank
12.2015 - 02.2017
- Responsible for day to day teller operations such as a cash drawer proof, sales, loss prevention, customer service and routine audits.
- Ratified loan totals and balanced daily cash deposits with zero error rate.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Assisted with training of new tellers on policies and procedures.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Maintained friendly and professional customer interactions.
Customer Service Representative - Part Time
3rd Fed Bank
01.2012 - 12.2015
- Supported all aspects of banking including, marketing, loss prevention, auditing, risk analysis, credit management, loan processing and client relations.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Associates Degree in Criminal Justice -
Brookdale Community College At Lincroft, NJ
Lincroft, NJ05.2000
Skills
- Leadership
- Customer Service
- Salesforce Superuser
- Operations Management
- Financial Management
- Strategic Planning
- Performance Management
- Staff Development
- Policy Implementation
- Business Development
- Sales Techniques
Accomplishments
- Submitted loan applications, mortgage referrals, and opened new deposit accounts for consumer and business clients.
- Exceeded yearly sales goals the last six years
- Exceeded expectations in last three annual performance reviews
- 2018 Attended Salesforce World Tour in New York City
Affiliations
- Power of Professional Women, Active Member, 2020, Present
- Emerging Leaders Committee, World Affairs Council, 2022
- Global Leadership Initiative, World Affairs Council, 09/07/22
- Society of Professional Women, Women helping women peer mentoring circle
- Dale Carnegie, Skills for Success
- Salesforce Super User and FirstClass Champion
Additional Studies
- Management
- Accounting
- Economics
- Marketing
Personal Information
Title: Community Banking Manager, Banking Officer
Languages
Polish
Native or Bilingual
Timeline
Community Banking Manager
Firstrust Bank
02.2017 - Current
Assistant Head Teller
Key Bank
12.2015 - 02.2017
Customer Service Representative - Part Time
3rd Fed Bank
01.2012 - 12.2015
Associates Degree in Criminal Justice -
Brookdale Community College At Lincroft, NJ
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