Susan Chmielewski
Richmond,VA
Summary
Accomplished Lead RN Case Manager at Molina Healthcare, adept in chronic disease management and discharge planning. Leveraged multidisciplinary approaches to enhance patient outcomes, reducing readmissions by over 20%. Skilled in EMR/EHR and known for exceptional compassionate care, I excel in fostering patient and family advocacy, significantly improving satisfaction scores.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Lead RN Case Manager
Molina Healthcare
05.2020 - Current
- Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
- Educated patients and families on available community resources, facilitating access to necessary support services.
- Enhanced patient care by developing comprehensive care plans and coordinating with interdisciplinary healthcare teams.
- Served as a key liaison between patients, families, and healthcare providers, fostering open communication and trust among all parties involved in the care process.
- Coordinated care conferences with interdisciplinary team members, ensuring all perspectives were considered in the development of comprehensive treatment plans.
- Promoted adherence to treatment plans by conducting regular follow-up visits and providing ongoing support to patients.
- Advocated for patients'' rights and preferences, working diligently to align care with individual values and goals.
- Conducted thorough assessments of patients'' needs, enabling more accurate diagnoses and targeted interventions.
- Improved patient satisfaction scores by providing timely follow-ups and addressing concerns promptly.
- Evaluated the effectiveness of implemented interventions periodically, adjusting treatment plans as needed to promote optimal patient outcomes.
- Educated patients and caregivers on healthcare protocols and processes.
- Mentored new nursing staff, facilitating a faster learning curve and increased overall team efficiency.
- Participated in quality improvement initiatives aimed at enhancing the delivery of nursing care within the organization.
- Enhanced patient satisfaction with empathetic communication and timely updates on care progress.
- Ensured compliance with healthcare regulations and standards, conducting regular reviews of patient care activities.
- Conducted comprehensive assessments of patient needs to inform effective care planning.
RN Case Manager
VCU Health System
01.2018 - 03.2020
- Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
- Educated patients and families on available community resources, facilitating access to necessary support services.
- Enhanced patient care by developing comprehensive care plans and coordinating with interdisciplinary healthcare teams.
- Reduced hospital readmission rates through effective case management and patient education on self-care techniques.
- Served as a key liaison between patients, families, and healthcare providers, fostering open communication and trust among all parties involved in the care process.
- Coordinated care conferences with interdisciplinary team members, ensuring all perspectives were considered in the development of comprehensive treatment plans.
- Managed support services and fostered communication among social workers, therapists, hospital staff, and patients.
- Implemented evidence-based practices to improve overall clinical performance and patient outcomes.
- Advocated for patients'' rights and preferences, working diligently to align care with individual values and goals.
- Evaluated the effectiveness of implemented interventions periodically, adjusting treatment plans as needed to promote optimal patient outcomes.
- Educated patients and caregivers on healthcare protocols and processes.
- Coordinated with healthcare providers for enhanced patient care, ensuring all treatments aligned with prescribed care plans.
- Reduced hospital readmission rates with proactive follow-up care and patient education on self-management techniques.
- Ensured compliance with healthcare regulations and standards, conducting regular reviews of patient care activities.
- Improved interdisciplinary communication, establishing standardized protocols for sharing patient information.
- Conducted comprehensive assessments of patient needs to inform effective care planning.
- Developed strong relationships with patients and their families, providing support and education on health management.
- Improved patient outcomes by developing and implementing comprehensive care plans tailored to individual health needs.
- Streamlined discharge planning, ensuring patients received necessary resources and support for recovery at home.
- Educated family members and caregivers on patient care instructions.
- Evaluated patient histories, complaints, and current symptoms.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
RN Floor Nurse
VCU CHOR
02.2004 - 01.2018
- Utilized Cerna to document nursing assessments, treatments, medications and discharge instructions.
- Provided effective patient education, ensuring understanding of medical conditions and treatment protocols for better selfmanagement.
- Promoted a safe environment by consistently adhering to infection control policies and procedures.
- Collaborated with healthcare team members to assess, implement and evaluate nursing care plans.
- Strengthened relationships between patients, families, and healthcare providers through clear communication and active listening skills.
- Communicated effectively with patients and family members to convey important instructions and discuss treatments.
- Ensured accuracy in patient records by meticulously documenting assessments, interventions, and outcomes, ultimately contributing to better-informed decision making by healthcare providers.
- Examined and treated patients' injuries and pressure wounds to promote healing.
- Delivered treatments and direct nursing care according to physicians' orders in Pediatric long term environment.
- Established compassionate environment by providing psychological, emotional and spiritual support to patients and families.
- Collaborated with interdisciplinary teams to develop optimal care plans, resulting in improved patient outcomes.
- Maintained high standards of clinical excellence through regular participation in professional development opportunities and staying current with industry best practices.
- Administered medication such as insulin and monitored patients' responses to detect problems.
- Administered basic patient care and treatments by dressing wounds, treating bedsores, giving enemas and performing catheterizations.
- Advanced critical thinking skills for prompt identification of potential complications or deteriorating conditions, leading to timely interventions that prevented further health decline.
- Modified patient health treatment plans by observing patient conditions and responses.
- Reduced medication errors through vigilant monitoring and proper documentation of administered treatments.
- Measured and recorded patients' vital signs every hour.
- Collected and documented vital signs to maintain current records of patients' conditions.
- Coped effectively with mental and emotional challenges of positions by remaining centered on patients' needs and delivering quality care.
- Boosted staff morale by fostering an inclusive work environment that valued teamwork and open communication amongst colleagues.
- Improved patient care by providing compassionate and comprehensive nursing support on a busy hospital floor.
- Eased anxiety among patients facing challenging diagnoses or treatments by offering emotional support and empathetic guidance throughout their healthcare journey.
- Supported smooth transitions of care by effectively collaborating with other nurses during shift handovers, ensuring seamless continuity of patient care.
- Helped patients feel comfortable by adjusting positions and engaging in casual conversation.
- Managed medication cart and dispensed pills, oral therapies and intramuscular injections to patients on [Type] floor.
- Supported patients in completing activities of daily living such as dressing, grooming and shower assistance.
- Increased efficiency in the workplace by streamlining processes and maintaining accurate records of patients'' medical histories.
- Enhanced patient satisfaction by delivering personalized care plans tailored to individual needs.
- Upheld regulatory compliance within the nursing practice through adherence to state mandates, facility policies, and established ethical guidelines.
- Maintained accurate records of residents' healthcare treatments and responses.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Educated family members and caregivers on patient care instructions.
- Monitored patient reactions after administering medications and IV therapies.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Recorded details regarding therapies to keep patient charts updated.
Education
Master of Science - Nurse Education
Wilkes University
Wilkes-Barre, PA05-2018
Bachelor of Science - Nursing Practice
University of Scranton
Scranton, PA05-2002
Skills
- Chronic disease management
- Discharge planning
- HIPAA compliance
- Multidisciplinary approach
- Care coordination
- Home care management
- Clinical assessment
- Community resources
- Quality improvement
- Healthcare regulations
- Cultural history
- Critical thinking
- Compassionate and caring
- Interdisciplinary collaboration
- Training staff
- Strong clinical judgment
- Documentation
- Patient and family advocacy
- Microsoft office
- ICD-10
- EMR / EHR
- Clear patient communication
- Medical supply management
Certification
- CPR/AED Certification
Timeline
Lead RN Case Manager
Molina Healthcare
05.2020 - Current
RN Case Manager
VCU Health System
01.2018 - 03.2020
RN Floor Nurse
VCU CHOR
02.2004 - 01.2018
Master of Science - Nurse Education
Wilkes University
Bachelor of Science - Nursing Practice
University of Scranton
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