Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Susan Cintron

Susan Cintron

Miami,FL

Summary

Dynamic and dedicated professional with a proven track record at Raising Cane's Restaurants, excelling in service excellence and effective communication. Recognized for enhancing customer satisfaction through efficient problem resolution and cash handling. Committed to fostering teamwork and maintaining a safe, organized environment, consistently achieving performance goals.

Professional team-oriented worker with consistent record of supporting operational goals and achieving results. Adept at fostering strong team collaboration and adapting to changing needs efficiently. Known for reliability and proactive approach, leveraging effective communication and problem-solving skills.

Overview

43
43
years of professional experience

Work History

Team Member

Raising Cane's Restaurants
07.2024 - 03.2025
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
  • Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
  • Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
  • Ensured compliance with health and safety regulations, conducting regular checks and staff training.
  • Reduced wait times for customers by implementing more efficient checkout process.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Improved customer satisfaction by quickly helping each person find desired items.

Homemaker/Homeschool Teacher

Cintron Home
03.1998 - 05.2024
  • Managed homeschool schedules effectively, balancing extracurricular activities with academic requirements for well-rounded development.
  • Researched and chose appropriate curriculum to meet children's abilities and grade levels.
  • Emphasized practical life skills alongside academics, preparing students for future independence and decision-making abilities.
  • Organized hands-on instructional activities to supplement textbook instruction to engage and motivate students.
  • Adapted teaching methods and lesson plans to changing student needs.
  • Led groups of students on field trips to enriching destinations, introducing to new experiences and broadening education.
  • Submitted and assembled student portfolios for local school district to satisfy legal guidelines.
  • Encouraged intellectual curiosity by incorporating stimulating topics outside traditional subject matter into lesson plans.
  • Supported social-emotional growth by integrating character education lessons that foster empathy, resilience and selfawareness.
  • Ensured a safe and inclusive learning environment by addressing any behavioral issues promptly and with sensitivity, reinforcing the importance of respect for oneself and others.
  • Attended textbooks fairs and homeschool meetings to understand different approaches to subject matter.
  • Fostered a positive learning environment, promoting open communication and active participation among students.
  • Adapted curriculum to accommodate different learning styles, ensuring all students had equal access to educational materials.
  • Developed students'' critical thinking skills with challenging assignments and thought-provoking discussions.
  • Researched multiple curricula, methodologies and perspectives as part of educational planning.
  • Integrated diverse subjects into lessons, promoting interdisciplinary connections for deeper understanding of material.
  • Graded homework, quizzes, classwork and exams to report on progress of student achievements.
  • Enhanced student comprehension by incorporating real-life examples and relatable scenarios into daily lessons.
  • Expanded student vocabulary with weekly word challenges, encouraging the use of new words in writing and conversation.
  • Provided timely feedback on assignments, helping students improve their work quality and performance over time.
  • Boosted overall student success by providing individualized support through one-on-one tutoring sessions.
  • Assessed student progress regularly, utilizing test results to adjust teaching strategies as needed.
  • Improved reading comprehension levels through targeted instruction in literacy skills development techniques such as summarizing main ideas and annotating text passages effectively.
  • Encouraged self-directed learning by guiding students in setting and achieving their educational goals.
  • Adapted teaching strategies to overcome challenges in learning retention and comprehension.
  • Enhanced students' physical health and teamwork skills by incorporating regular physical education sessions.
  • Strengthened student writing skills with focus on grammar, composition, and creative writing exercises.
  • Developed and maintained positive homeschooling community, connecting students with external educational events and competitions.
  • Increased student confidence in public speaking by organizing and coaching for presentations and debates.
  • Fostered love for literature with introduction of diverse book selections tailored to students' interests.
  • Fostered deeper understanding of cultural diversity by introducing global history and geography lessons.
  • Assisted students in preparing for standardized tests, yielding significant improvements in test-taking strategies and confidence.
  • Facilitated supportive learning environment, enabling students to share ideas freely and collaborate effectively.
  • Encouraged creative expression among students with integration of arts and crafts projects into curriculum.
  • Engaged students in critical discussions on current events, enhancing their analytical skills and global awareness.
  • Created and developed lesson plans to meet students' academic needs.
  • Prepared quizzes, tests and examinations to gauge how well students were learning.
  • Shifted between formal and informal methods of teaching to keep students engaged.
  • Increased educational expertise and knowledge by participating in instructor-oriented workshops.

Senior Caregiver

Medora Krome
09.2008 - 09.2012
  • Maintained clean, safe, and well-organized patient environment.
  • Offered companionship and kindness to an elderly patient.
  • Assisted patient with daily living activities, ensuring her safety and wellbeing.
  • Assisted in maintaining a clean and safe environment for patient completing housekeeping tasks as needed and preparing meals.
  • Administered medications as prescribed by physicians, ensuring proper dosage and adherence to medication schedules.
  • Maintained accurate documentation of patient care activities for regulatory compliance purposes.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided emotional support to patients and families during difficult times, offering a listening ear and empathetic conversation.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Improved patient health outcomes through diligent monitoring and timely intervention.


  • Ensured timely reporting of changes in patient condition to patient's daughter.
  • Enhanced patient comfort by providing compassionate and attentive care.
  • Supported mobility needs of patients by assisting with transfers, ambulation, and positioning techniques.
  • Assisted disabled clients to support independence and well-being.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Recorded status and duties completed in logbooks for management.
  • Guided patients to restroom to support bladder and bowel relief requirements.

Customer Service Representative

Willow/Sears
04.2003 - 09.2005
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Scheduled service calls for Sears appliances.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.

Rural Mail Carrier

United States Postal Sevice
01.1982 - 03.1998
  • Developed strong relationships with rural customers through consistent communication and exceptional service quality.
  • Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
  • Handled accurate cash payments for postage and incurred fees.
  • Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
  • Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
  • Achieved high levels of accuracy in mail sorting and delivery by consistently double-checking addresses and package labels.
  • Followed safety protocols and regulations while driving, upholding professional service reputation.
  • Maintained records on customers with mail forwarding and change of address requests.
  • Organized mail ahead of delivery runs for correct routing.
  • Handled sensitive materials confidentially, protecting customer privacy and meeting USPS guidelines for secure mailing practices.
  • Provided excellent customer service, addressing concerns and assisting with inquiries from rural customers.
  • Demonstrated flexibility by covering additional routes as needed or stepping in for absent colleagues when necessary.
  • Resolved complaints calmly and professionally to maintain customer satisfaction.
  • Managed time effectively to accommodate fluctuations in workload due to seasonal demands or unexpected challenges.
  • Communicated regularly with supervisors regarding route progress, issues encountered, or any necessary adjustments needed.
  • Secured and properly stored packages for delivery to eliminate damage risks.
  • Reduced late deliveries by maintaining an organized and efficient route schedule.
  • Enhanced customer satisfaction by providing timely and accurate mail delivery to rural areas.
  • Promoted a positive work environment by fostering teamwork amongst colleagues during peak times or challenging situations.
  • Navigated various weather conditions safely while adhering to deadlines, ensuring consistent mail delivery despite unforeseen obstacles.
  • Sorted mail according to order of address appearance for easy access in field.
  • Signed and received mail with signature requirements upon delivery and loading.
  • Distributed items on time and to correct locations for punctual, professional mail services.
  • Ensured safe delivery of packages by following proper handling procedures and using appropriate equipment.
  • Maintained vehicle cleanliness and functionality, ensuring optimal performance for daily deliveries.
  • Conducted daily maintenance and safety checks on delivery vehicles, limiting service delays and disruptions.
  • Collected mail from post office boxes and distributed goods to correct addresses.
  • Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
  • Enhanced reliability of mail service by maintaining exceptional attendance record.
  • Conducted regular vehicle maintenance checks, ensuring safety and reliability of delivery operations.
  • Reduced customer complaints by promptly addressing and resolving delivery issues.
  • Enhanced community access to postal services by diligently completing daily mail delivery routes regardless of weather conditions.
  • Fostered positive relationships with community members, enhancing public image of postal service.
  • Contributed to team efforts during high-volume delivery periods, ensuring no disruption in mail service.
  • Adapted to new delivery routes quickly, demonstrating flexibility and commitment to service continuity.
  • Identified and reported potential safety hazards in delivery area, contributing to safer community environment.
  • Demonstrated exceptional navigation skills, ensuring efficient and effective delivery across rural areas.
  • Assisted in training new mail carriers, improving team performance and service quality.
  • Safely operated postal delivery vehicles, ensuring timely distribution of mail and packages.
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
  • Altered routes to accommodate changing conditions or road closures in delivery areas.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.

Education

No Degree - Elementary Education

FIU
Miami, FL
05-1986

Skills

  • Service excellence
  • Effective communication
  • Positive attitude
  • Teamwork and collaboration
  • Effective problem resolution
  • Following instructions
  • Cash handling
  • Cleaning
  • Flexible schedule
  • Workplace safety
  • Money handling
  • Organizing work stations
  • Product knowledge
  • Complaint resolution
  • Order preparation
  • Team building
  • Area and facility cleaning
  • Task prioritization
  • Willingness to learn
  • Safety
  • POS systems
  • Plate presentation
  • Active listening
  • Time management
  • Teamwork
  • Reliability

Languages

English
Native or Bilingual

Timeline

Team Member

Raising Cane's Restaurants
07.2024 - 03.2025

Senior Caregiver

Medora Krome
09.2008 - 09.2012

Customer Service Representative

Willow/Sears
04.2003 - 09.2005

Homemaker/Homeschool Teacher

Cintron Home
03.1998 - 05.2024

Rural Mail Carrier

United States Postal Sevice
01.1982 - 03.1998

No Degree - Elementary Education

FIU

Similar Profiles

CREATE PROFILE