Susan Ciorlano
Cranston,RI
Summary
Kept operations in compliance with CMS (Centers for Medicare Services) regulations by developing and directing effective internal systems and internal audits. Drove implementation of electronic medical records, transportation, access control, IT and security system software to automate office operations. Excellent Office management Excellent Sorting and labeling Excellent Database administration Excellent Relationship building Excellent Presentation design Excellent Performance improvement Excellent Travel coordination Excellent Software Office 365 Suite Excellent Outlook Excellent Power Point & Excel Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders. Motivated individual trained to be sharp Executive Administrator bringing more than [Number] years of working for organization. Flexible and self-confident promoting well-developed skills in [Skill].
Overview
36
36
years of professional experience
Work History
Executive Administrator
Fidelity Investments
Smithfield, RI
12.2021 - Current
- Planned both internal and external events and staff trainings.
- Prepared and distributed memos describing company's administrative policies and procedures to all staff members.
- Managed key executive office staff and prioritized workloads.
- Coordinated and attended meetings as company's main contact to oversee the Agile Acceleration Digital Business Unit.
- Processed employee expense reports quickly to prevent delays in payouts.
- Represented company at conferences and seminars to boost outreach.
- Developed monthly reports.
- Fostered strong rapport with clients, vendors and stakeholders through consistent follow-up and communication.
- Revised plans to meet changing goals and requirements.
- Anticipated and prepared required materials for meetings.
- Managed day-to-day development issues.
- Streamlined workflow.
- Monitored executive and site schedules to coordinate meetings and corporate events.
- Oversaw process improvement initiatives.
- Drove specification, scheduling, status and review processes.
- Served as executive staff liaison to several committees.
Manager of Administrative Services &, Operations
PACE Organization Of Rhode Island
East Providence, Rhode Island
01.2012 - Current
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement
- HR Specialist for organization which included FMLA,
- LOA and workers compensation
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Assigned tasks and directed team of office clerks
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
Manager of Operations
Cranston Physical Therapy Treatment Center
Cranston, Rhode Island
01.2000 - 01.2012
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel
- Improved office operations by automating client correspondence, record tracking and data communications
- Managed supervisor itinerary and appointments and streamlined scheduling procedures
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
- Arranged corporate and office conferences for company employees and guests
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Compared vendor prices and negotiated for optimal savings
- Coordinated special projects and managed schedules
- Prepared meeting materials and took clear notes to distribute to stakeholders
- Sourced vendors for special project needs and negotiated contracts
- Maintained computer and physical filing systems
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders
- Arranged corporate and office conferences for company employees and guests.
Executive Assistant
Roberts, Peirce Law Offices
Providence, Rhode Island
01.1987 - 01.2000
- Coordinated travel arrangements by booking airfare, hotel and ground transportation
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes
- Edited subcontractor proposals, project punch lists, transmittals and memorandums for organizational support
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events
- Maintained staff directory and company policy handbook for human resources department
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel
- Monitored premises, screened visitors, updated logs and issued passes to maintain security
- Organized weekly staff meetings and logged minutes for corporate records
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Offered office-wide software support and training, troubleshooting issues and optimizing usage
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Handled client correspondence and tracked records to foster office efficiency
- Executed record filing system to improve document organization and management
- Scheduled office meetings and client appointments for staff teams
- Coached new employees on administrative procedures, company policies and performance standards.
Education
HR Certification: Human Resources - Medical Management
Bryant University
Legal Administrative - undefined
New England Institute of Technology
undefined
Katherine Gibbs
Skills
- Staff Management
- Policies and procedures
- Schedule optimization
- Operations management
- Project Management
- Office administration
- Scheduling
- Experienced Office Management and Administration Professional
- Experienced optimizing productivity, efficiency and service quality
- Teams in ensuring operational and service excellence
Timeline
Executive Administrator
Fidelity Investments
12.2021 - Current
Manager of Administrative Services &, Operations
PACE Organization Of Rhode Island
01.2012 - Current
Manager of Operations
Cranston Physical Therapy Treatment Center
01.2000 - 01.2012
Executive Assistant
Roberts, Peirce Law Offices
01.1987 - 01.2000
HR Certification: Human Resources - Medical Management
Bryant University
Legal Administrative - undefined
New England Institute of Technology
undefined
Katherine Gibbs
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