Susan C. Kernan

• Oversee recruiting for the CIDO's initiatives for an enterprise-wide digital transformation to modernize tech stack, eliminate legacy technology, improve IT processes and change management. Positions included individual contributor to executive level IT positions
• Source and recruit talent for national sales and supply chain and logistics positions
• Trusted Advisor to executives and HR leadership: adept at navigating business challenges and meeting organizational demands
• Created best practices and an in-house recruiter tool-kit as a single knowledge source for recruiters
• Utilized talent mapping, data & KPIs to drive reduction in spend for ineffective job boards and introducing technology tools and trained corporate recruiting team in: Phenom, Teamable, Seekout and other sourcing techniques & AI
• Coached and mentored junior recruiters, for accounting & finance, supply chain, logistics teams and introduced recruiting strategies and problem-solving skills to influence hiring manager decisions
• Increased retention rates by conducting thorough candidate assessments and aligning individual talents with appropriate opportunities.
• Reduced time-to-fill rates for key positions by proactively sourcing and engaging with top talent.
• Maintained up-to-date knowledge of industry trends, enabling strategic recommendations for clients'' talent acquisition initiatives.
• Implemented innovative sourcing strategies to attract high-quality candidates from diverse backgrounds.

• Managed recruiting for Manager to Managing Partner levels positions on the Salesforce delivery team, including, technical architects, solution architects, business analysts, and projects managers
• Primary contributor to the growth of the Salesforce practice: team size went from 80 to 320 consultants
• Recognized by practice leader for direct sourcing candidates and eliminating agency use resulting in $300k in annual savings
• Executive search for business development positions (multi-million revenue generating roles) supporting Workday, Salesforce, Oracle and Predictive Analytics practices
• Initiated diversity recruiting through the Salesforce Talent Alliance program: targeting Veterans and people from under-served communities, and member of Women in Technology
• Responsible for Corporate IT recruiting: Associate to Executive level positions, including, IT service management desk, infrastructure and networking teams, security, GRC team, Platform & Software Engineers, Data Scientists, and IT Project Managers
• Built a strong pipeline of candidates utilizing CRM and AI tools to create targeted recruiting campaigns
• Co-lead contingent workforce project to create a process for agency contract approval, hiring, and onboarding contractors across the organization
• Managed two contract recruiters, and coached and mentored two coordinators who assisted with sourcing

• Company Overview: (company was acquired by PE)
• Responsible for managing four recruiters who support corporate positions, SaaS development team, and outside sales
• Developed relationships with senior leaders, CTO, CIO and EVP of product which strengthened their trust in recruiting
• Successfully developed and implemented a frontend/backend recruiting model for high volume requisitions resulting in decreased time to fill and streamlined the recruiting process, including manager intake meeting to post-hire
• Designed a sourcing strategy aligned with workforce and succession planning which created a steady pipeline of qualified candidates enabling the team to fill positions quickly
• Created email and text campaigns for targeting talent, enhanced employee referral program incentives and attended networking events and career fairs
• Managed intern recruiting program and developed relationships with national colleges and universities
• Participated in two project team to redesign applicant tracking system and hiring manager intake application, go live and training
• (company was acquired by PE)

• Lead recruiting efforts for management to executive level positions in the US, Canadian, UK and Latin America regions for eCommerce (300 employees), largest area of revenue growth at Grainger, and Information Technology, over 700 employees
• Areas of expertise include Developers (Web / Mobile / SAP), Enterprise Architects, Business Systems Analysts, Security Engineers, GRC, scrum masters, product owners, program managers, digital marketing and merchandising, web analytics, BI.

Accomplishments

• Supported large hiring initiative for SAP Hana implementation in Canada and Mexico
• Built out data science, predictive analytics and big data teams.
• Participated in enterprise projects: TA Social Media project team to develop content and strategic planning for our talent channels, and project team for new ATS system, RFI, testing and implementation
• Creator of 'Great time to join Grainger' talent marketing material
• Consistently attracting diverse talent: hired four female IT directors in 2015, and an active participant in the Grainger Veteran/Military, Women's and Generational Business Resource Groups
• Developed strong relationships with hiring managers to understand their unique staffing needs and requirements.
• Implemented data-driven decision-making processes in talent acquisition efforts, continuously optimizing for success.
• Streamlined the hiring process for efficiency, reducing time-to-fill rates and improving candidate experience.

• Manage a staff of six recruiters covering the Midwest for residential mortgage loan officers
• Improved team performance and recruiting results by creating a proactive recruiting approach; utilized CRM to build a pipeline of candidates/prospects and created hiring events across markets to attract talent

• Talent acquisition partner to six corporate business units; Retail Store Operations (Sears & Kmart), Hometown Stores (franchise), Auto Service Centers, The Great Indoors, Home Services and Performance Measurement
• Responsible for full cycle recruiting and sourcing for mid to executive level positions which support corporate functions in human resources, analytics, supply chain, logistics, inventory, commercial sales, marketing, merchandising, finance, eCommerce, loss prevention, safety, engineers and call center support

• Manage and mentor a staff of four corporate recruiters and a coordinator who source for IT, eCommerce, Merchandising, Marketing, Legal, HR, Finance, and Pricing
• Contributor to full cycle recruitment and onboarding of 15-25 open requisitions per month
• Created strategic partnerships with management throughout the organization, which built trust and a high level of satisfaction
• Counsel hiring managers to assist them select top candidates and ensure compliance with company policies and employment laws
• Management style is to lead by example and in doing so two underperforming recruiters improved to exceeding expectations
• Business partner to compensation department and HR generalists for salary reviews, succession planning and employee relations
• Participated in several project management committees such as, the associate onboarding experience, Taleo upgrade and the redesign of the career website, and lead the planning committee for an onsite diversity hiring event
• Accomplishments
• Excellence Award for the 'Recruiter of the Year' 2007 awarded by the CFO & CEO
• Recognized by executive leaders as the highest performing recruiter identifying top talent for challenging positions to fill
• Veteran & Military diversity leader; developed recruiting opportunities, outreach programs, and incorporate veteran hiring within the corporate culture and field recruiting
• Manage $6 million in contingent labor services for temporary and direct hire staffing firms including, contract negotiations for all of corporate and off-site facilities
• Streamlined recruiting processes by creating a 'Recruiters Toolkit' for sourcing, resume databases, reduced use of outside staffing vendors by 90%, reduced retention in finance department (300 associates) by over 90%
• Responsible for personally filling 104 accounting positions in 6 months during headquarter move from Ohio to Illinois