Susan Clark
Erwin,NC
Summary
Empathetic maternity nurse care manager with extensive experience in managing complex caseloads for high-risk patients. Skilled in conducting thorough assessments and advocating for patient needs, ensuring seamless communication and collaboration across healthcare teams to enhance access to vital services.
Professional caregiver skilled in providing comprehensive maternal and newborn care. Adept at utilizing medical knowledge, emotional support, and practical skills to ensure health and well-being of both mother and child. Strong focus on team collaboration, adapting to changing needs, and achieving optimal outcomes. Respected for reliability, compassion, and effective communication.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
39
39
years of professional experience
Work History
Maternity Nurse Care Manager
WellCare
Raleigh, NC
06.2024 - Current
- Conducted comprehensive assessments to develop individualized care plans for patients.
- Coordinated patient care across multidisciplinary teams, ensuring seamless communication and support.
- Advocated for patient rights and resources, enhancing access to healthcare services.
- Facilitated assessment of individual physiological, psychological, financial, cultural and family situation and coordinated social services to address individual and family needs.
- Assessed healthcare needs and monitored effectiveness and progress plans to achieve desired outcomes.
- Utilized electronic health record systems to document patient interactions and outcomes accurately.
- Managed complex caseloads for high-risk patients, ensuring timely delivery of appropriate interventions and services.
Newborn Hearing Screener
WakeMed Raleigh Campus
Raleigh, NC
06.2023 - 06.2024
- Conducted newborn hearing screenings using advanced audiometric equipment.
- Ensured accurate documentation of screening results for follow-up and referral processes.
- Collaborated with medical staff to identify infants requiring further auditory evaluations.
- Educated parents on the importance of early hearing detection and intervention.
- Maintained compliance with state regulations and quality assurance standards in screenings.
- Provided support in data entry and management for patient records within electronic systems.
- Adhered to strict infection control protocols during screenings, ensuring the safety and well-being of all infants under my care.
Staff Nurse
WakeMed Raleigh Campus
Raleigh, NC
08.1987 - 06.2023
- Administered medications and monitored patient vital signs to ensure optimal care.
- Collaborated with multidisciplinary teams to develop and implement individualized treatment plans.
- Educated patients and families on post-discharge care and health management strategies.
- Assisted in training new nursing staff on protocols and best practices for patient care.
- Conducted comprehensive assessments to identify patient needs and improve care delivery.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
- Developed and implemented individualized patient care plans for optimal outcomes.
- Improved patient satisfaction scores by providing empathetic, compassionate care to diverse populations.
Education
Associate of Science - Nursing
Wake Technical Community College
Raleigh, NC05-1984
Skills
- Breastfeeding support
- Patience and empathy
- Infant nutrition
- Professionalism and work ethic
- Umbilical cord care
- Family education
- Postpartum care
- Newborn care expertise
- Evidence-based practice
- Medication and IV administration
- Time management
Timeline
Maternity Nurse Care Manager
WellCare
06.2024 - Current
Newborn Hearing Screener
WakeMed Raleigh Campus
06.2023 - 06.2024
Staff Nurse
WakeMed Raleigh Campus
08.1987 - 06.2023
Associate of Science - Nursing
Wake Technical Community College