Susan Cole
Fuquay Varina,NC
Summary
Dynamic Corporate Payroll and Benefits Manager, adept at end-to-end payroll management and enhancing employee relations. Successfully directed benefits solutions and streamlined open enrollment processes, ensuring compliance and exceptional service. Proven ability to resolve discrepancies and improve operations in fast-paced environments.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
17
17
years of professional experience
Work History
Corporate Payroll and Benefits Manager
Century Care Management, Inc.
03.2008 - 02.2025
- End to end bi-weekly payroll processing for hourly with shift differential, and salaried employees
- Managed payroll for 9 SNF facilities, and corporate office payroll, approximately 950-1000 employees
- Resolved payroll issues, improved operations and provided exceptional service to employees and corporate staff
- Month end close
- Assist CFO with month end inquiries
- Efficient in Payroll Based Journal (PBJ) reporting
- HRIS Management
- Corporate level payroll management
- Tax Liabilities bi-weekly, quarterly and yearly
- Employee file management
- Administered 401K, medical, dental, vision, and ancillary benefit packages
- Processed invoices for all benefit vendors and worked closely with Accounts Payable to ensure correct payments and adjustments
- Oversaw open enrollment processes and audited new year deductions
- Worked effectively in fast-paced environments.
- Yearly audits for workers compensation insurance, 401K yearly audit, PBJ, Medicare
- Mandatory government reporting, such as EEO, BLS, etc.
Education
Accounting
Ivy Tech Community College of Indiana
Indianapolis, INHigh School Diploma -
Lake Central High School
St. John, INSkills
- End to end payroll processing and management
- New hire processing
- Maintaining employee records
- Y/E IRS reporting inc W2's & 1099's
- Strength in employee relations
- Excellent problem solving
- Benefits administration
- HR support
- Insurance claims management
- Open enrollment coordination
- Vendor relations
- HRIS
HRIS
Paycom
American Health Tech
TimeClock Plus
Benefit Enrollment Systems
Sage/Business Works
Navision
Languages
English
Full Professional
Timeline
Corporate Payroll and Benefits Manager
Century Care Management, Inc.
03.2008 - 02.2025
Accounting
Ivy Tech Community College of Indiana
High School Diploma -
Lake Central High School
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