Susan Coleman
Lithia Springs,GA
Summary
Dynamic professional with a proven track record at the NYC Law Department, excelling in customer service and problem-solving. Expertise in evaluating workers' compensation claims and delivering exceptional service at Total Care Family Medicine, complemented by meticulous attention to detail and effective time management that significantly enhances client satisfaction and operational efficiency. Extensive experience in providing outstanding customer service and administrative support, fostering collaboration, and adapting to evolving needs to ensure smooth team dynamics. Highly skilled in managing multi-line phone systems, scheduling, and maintaining a welcoming environment, poised to elevate front desk efficiency and enhance overall client experiences.
Overview
30
30
years of professional experience
Work History
Front Desk Receptionist
Total Care Family Medicine
03.2014 - 06.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Associate Benefits Examiner
NYC Law Department
04.1990 - 11.2013
- Responsible for reviewing and evaluating worker's compensation claims submitted by injured employees.
- Determine Eligibility for benefits,investigate the details of case.
- Approve medical treatments and Therapy while negotiating settlements in compliance with state regulations.
- Review claim related medical bills for payment
- Identify potential fraud by analyzing inconsistencies in documentation submitted by the claimant.
- Approve and process disability payments.
Education
High School Diploma -
High School of Fashion Industries
New York, NYSkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
- Appointment scheduling
- Verbal and written communication
- Administrative skills
- Patient scheduling
- Appointment management
- Insurance verification
- Patient registration
- HIPAA compliance
- Payment collection
- Schedule coordination
- Call handling
- Check-in management
- Front desk operations
- HIPAA guidelines
Languages
English
Timeline
Front Desk Receptionist
Total Care Family Medicine
03.2014 - 06.2020
Associate Benefits Examiner
NYC Law Department
04.1990 - 11.2013
High School Diploma -
High School of Fashion Industries