Summary
- High-energy, organized and detail- oriented.
- Work well in fast-paced environment.
- Respect confidentiality.
- Sincere desire to provide quality customer service/care for over 17 Years.
Overview
17
17
years of professional experience
Work History
Communications Specialist
Southcoast Hospitals
New Bedford , MA
02.2019 - 04.2019
- Transferred incoming calls directly, by paging and faxing. Took messages for Hospital Staff and doctor’s offices.
CNA/HHA
Tempus Unlimited
Stoughton , MA
06.2016 - 03.2018
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Transported patients between rooms and appointments or testing locations.
- Evaluated patients to identify and address wounds, behavioral concerns and medically-relevant symptoms.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
- Obtained client medical history, including medication information, symptoms and allergies.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing teeth.
- Cared for and aided patients in all personal care.
- Reminded and administered medication.
- Companionship
- Trained new hires.
- Ordered and stocked supplies.
- Light housekeeping.
- Laundry
PCA
Private Duty
Dartmouth , MA
08.2002 - 01.2016
- Same as above
Data Entry Specialist
New Bedford Housing Authority
New Bedford , MA
03.2002 - 05.2011
- Completed data entry tasks with accuracy and efficiency when interviewed tri-lingual applicants and processed their Public Housing and Section 8 applications.
- Sent completed entries to supervisor for evaluation and final approval.
- Evaluated source documents to locate information needed for each data entry fields.
- Sorted documents and maintained organized filing process.
- Reviewed completed work for compliance with regulations.
- Reviewed and updated client correspondence files and information to maintain accurate records.
- Outlined appropriate processes and procedures to fulfill and complete inquiries.
- Communicated with associates to ensure cohesive completion of work.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Verified accuracy of data before transcribing.
- Knowledge of Federal and State regulations.
- Able to process legal documentations regarding eviction process.
- Prepared financial statements for client applications.
- Trained and supervised new hires in software applications and office procedures.
- Switchboard operator.
- Filed, faxed, typed and copied.
Relief Staff
Donovan House Shelter
New Bedford , MA
05.2007 - 12.2008
- Ensured safety and confidentiality of all residents.
- Supervised medication intake.
- Oversaw residents in daily activities and chores.
Education
License - Home Health Aide
02.2016
License - CNA
02.2016
Some college - Psychology
05.1995
Skills
- Team player
- Work well Independently and with a group
- Multitasking
- Fluent in English and Portuguese and function in Spanish
- Efficient under pressure
- Organized
- Exceptional attention to detail
- Competency with Microsoft, Data Entry and 10 key data
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Limited Working
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