Susan Connell

• Responsible for all aspects of restaurant including P&L, human resources, training, menu development, vendor relationships, oversee day to day operations
• Oversaw inventory management systems ensuring optimal stock levels to ensure minimal waste and never running out of food and beverage
• Managed vendor relationships, negotiating contracts to secure best pricing and products for goods and services.
• Analyzed market trends to inform strategic planning, aligning operations with business goals for sustainable growth.
• Directed daily operations, ensuring compliance with safety regulations while maintaining high-quality standards in service delivery.
• Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
• Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
• Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
• Established standard operating procedures that enhanced employee performance.
• Ensured compliance with health code regulations, liquor board laws, company policies, and best practices within all areas of operation.
• Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
• Implemented technology upgrades which resulted in increased workflow efficiency.
• Delivered consistent results in challenging market conditions through sound decision-making based on comprehensive data analysis.
• Championed change management initiatives to facilitate seamless transitions during organizational restructuring or process improvements. Best example COVID!
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed and maintained relationships with external vendors and suppliers.
• Interacted well with customers to build connections and increase repeat customers
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

• Contacted key accounts weekly and achieved relationships by routinely re-assessing needs and provided products to enhance business
• Acquired new business for company through weekly cold calls and follow ups
• Increased sales within restaurants by offering new products and recognizing what products could be of value and at a lower price than competitor
• Cultivated strong relationships with key clients, driving customer loyalty and satisfaction.
• Assisted customers in selecting products, enhancing their shopping experience and satisfaction.
• Forged and nurtured impactful relationships with customers to cultivate loyalty.

Responsible for all aspects of P&L and multiple store successes

• Led strategic initiatives to enhance operational efficiency and profitability turning stores around
• Promoted from General Manager to managing partner based on profitability and increased store success
• Mentored and coached management team, fostering leadership development and succession planning.
• Established and implemented business procedures and process improvements.
• Mentored assistant managers, resulting in a more cohesive team and increased overall performance.
• asked by vice president of company to take on challenge of taking on lowest profit rough neighborhood store and turn around
• turned second store into profitable unit through training of staff, cost reduction, utilizing and putting programs in place
• Oversaw financial management of the firm, including budgeting, forecasting, and analysis, ensuring fiscal responsibility and profitability. for multiple stores