Susan Contreras
Odessa,TX
Summary
Hello everyone I just recently graduated from Odessa College with my Associates degree for Medical Administration in2024. Im looking for a great company where I can share my skills, please consider me to be a great employee for your company. I Serve direct contact for patients. Greets patients in person and on the telephone. Performs clerical duties pertaining to the design and follow-up of an efficient appointment schedule. Registers patients using the a system. Works to provide a friendly, calm and professional environment for patients.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Lowe's Home Improvement
06.2018 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
Sales Associate
Dillard's, Inc.
01.2016 - 03.2016
- Consistently exceeded monthly sales targets by XX% through effective product knowledge and persuasive selling techniques
- Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
- Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
- Collaborated with team members to create visually appealing merchandise displays that increased foot traffic and sales
- Utilized CRM software to track customer preferences, purchase history, and follow-up on potential leads
- Participated in regular training sessions to stay updated on product features, industry trends, and sales techniques
- Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed
- Contributed to the achievement of store goals by actively upselling products and suggesting complementary items
- Maintained a clean and organized work environment to enhance the shopping experience for customers
- Effectively communicated promotions, discounts, and special offers to customers at the point of sale
Education
Associate's degree - Medical administration
Odessa College
Odessa, TX08.2024
Upward bound - Student success
Odessa College
03.2016
High school diploma - undefined
Odessa High School
Odessa, TX08.2013
Skills
- Microsoft Access
- Research
- Sales
- Merchandising
- Negotiation
- Microsoft Excel
- Time Management
- Inside Sales
- Customer service
- Account Management
- Retail Sales
- Cash Handling
- Pricing
- Microsoft Word
- Microsoft Outlook
- ICD-10 (2 years)
- Medical Billing (Less than1 year)
- Medical Records (Less than1 year)
Languages
English - Fluent
Spanish
Professional Working
Certification
Basic life skills for CPR
Timeline
Customer Service Associate
Lowe's Home Improvement
06.2018 - Current
Sales Associate
Dillard's, Inc.
01.2016 - 03.2016
Associate's degree - Medical administration
Odessa College
Upward bound - Student success
Odessa College
High school diploma - undefined
Odessa High School
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