Summary
Overview
Work History
Education
Skills
Timeline
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Susan Conway

Summary

Experienced , driven and diverse sales representative with years of specialty and pharmaceutical sales background calling on hospitals, psychiatrists, pain specialists, pulmonologists, neurologists and endocrinologists.

Engaging and personable who has built strong customer relationships based on service, support and follow through.

Researcher who uncovers customer needs while providing solutions, handling objections and closing sales.

Skillful presenter and communicator with expertise in planning, goal setting, strategy and action.

Overview

23
23
years of professional experience

Work History

Executive Sales Specialist

Corium
06.2022 - 01.2024
  • Launched and promoted a new therapy for ADHD in Northeastern, PA.
  • Grew my NBRX from the previous year by 385%, TRX by 602% and new writers by 394% by finding and connecting with HCP's who were open, receptive and seeking an alternative ADHD medication.
  • Built relationships and educated psychiatrists, nurse practitioners and physician assistants through constant and consistent contact with offices and staff.
  • Delivered outstanding customer service and follow through with my offices and pharmacies by being a knowledgeable and friendly customer service representative to ensure product was available for the patients.

Sr. Therapeutic Specialist

Sunovion Pharmaceuticals
09.2020 - 06.2022
  • Promoted a bipolar medication (Latuda) to psychiatrists, NP's and PA's in Northeast, PA, and Middletown, NY, area.
  • Established relationships with HCP's and office personnel in a new area during and through COVID by being flexible and displaying emotional intelligence to my offices in need.
  • Became proficient in the virtual selling environment by adapting to new technology and gaining the confidence of my offices to deliver product and educational resources.
  • Ranked #1 in the region, #6 in the area and #36 out of 273 in the nation at time of departure.

Sr. Institutional Account Specialist

Sunovion Pharmaceuticals
07.2015 - 09.2020
  • Promoted (Latuda, Seebri, Utibron and Aptiom) to hospitals, Veteran Administration Medical Centers and out patient programs in Northeastern, PA, and Binghamton, NY, by collaborating with key office personnel such as pharmacists.
  • During my tenure I was a perennial performer for 12 straight quarters and in the top 1/3 of sales representatives through Q1 FY2019 because of my attention to detail and competitor analysis and knowledge.
  • Trained in the disease states which included psychiatry, neurology and respiratory.
  • Worked closely with in-patient units and the treatment teams in order to educate staff and promote my products by becoming a resource and educator for my products.
  • Sat on the Sunovion Psychiatry Marketing Insights Council and the Institutional Insights Committee.
  • Finished FY2018 with bonus earnings of $46,000.

Specialty Account Manager

Pernix Therapeutics
11.2014 - 07.2015
  • Promoted (Zohydro ER and Silenor) to pain specialists and primary care physicians in Northeast, PA.
  • Provided informative and scientific expertise to HCP's in order to successfully gain their commitment to my products by effectively communicating the attributes of these products.
  • Built and maintained relationships with my target offices by being flexible and meeting their educational needs through actively listening and communication.
  • Developed a time management calendar of appointments and meetings with HCP's to secure consistent communication on a weekly basis.
  • Controlled and managed budget resources to effectively drive business with HCP's by scheduling meetings in order to gain a ROI with the best use of funds.
  • Collaborated with pharmacists to promote availability of product throughout my territory by engaging in pharmacy programs.




Sales Representative

Publicis Touchpoint Solutions
09.2012 - 11.2014
  • Effectively executed the promotion of Asmanex, Dulera and Nasonex to pulmonologists and primary care physicians in the Scranton, PA, area.
  • Was ranked #1 in the district of 16 and #2 in the region of 139.
  • Managed budget and resources to effectively drive business with all physicians, focused on client development and relationships with top prescribing physicians.
  • Utilized all marketing tools available to grow market share in territory.

Senior Sales Professional

Takeda Pharmaceuticals North America
10.2000 - 01.2012
  • Drove results for Actos. One of the first diabetic medications to work on insulin resistance by restoring your body's proper response to insulin.
  • Worked successfully in the Scranton and Wilkes Barre, PA, territories.
  • Increased sales revenue by implementing strategic marketing plans and fostering key client relationships.
  • Implemented data-driven approaches to improve targeting accuracy and optimize lead efforts.
  • Adapted selling techniques according to evolving market trends, maintaining a competitive edge or rival companies.
  • Consistent and above average annual performance.
  • Regional Team Award Philadelphia Region for Actos sales.
  • Mid-Atlantic Region recognition for goal attainment for Actos.

Education

Bachelor of Science - International Business

Marywood University
Scranton, PA

Awards

Skills

Relationship Builder

Active Listener

Personable Communicator

Emotional Intelligence

Partnering Collaborator

Workplace Flexibility

Competitor Knowledge and Analysis

Attention to Detail

Time Management

Business Planning

Timeline

Executive Sales Specialist

Corium
06.2022 - 01.2024

Sr. Therapeutic Specialist

Sunovion Pharmaceuticals
09.2020 - 06.2022

Sr. Institutional Account Specialist

Sunovion Pharmaceuticals
07.2015 - 09.2020

Specialty Account Manager

Pernix Therapeutics
11.2014 - 07.2015

Sales Representative

Publicis Touchpoint Solutions
09.2012 - 11.2014

Senior Sales Professional

Takeda Pharmaceuticals North America
10.2000 - 01.2012

Bachelor of Science - International Business

Marywood University

Awards

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Susan Conway