Susan Conzo
Framingham,MA
Summary
Well versed Human Resources Manager with a comprehensive understanding of human resource principles, as well as the ability to handle complex problems using exceptional organizational and analytical skills. Ability to improve an organization’s staff strength by instituting effective hiring, and interviewing programs, as well as initiating changes for increased productivity along with maintaining and improve on management guidelines by effective planning, revising, and recommending HR policies and procedures.
Overview
25
25
years of professional experience
Work History
Director of Business and Administration
Benchmark Senior Living, Evans Park
11.2020 - Current
- Act as the initial point-of-contact for all HR and accounting related matters
- Interpreting policies and procedures and communicating them to all employees both proactively and in response to questions
- Process A/R and A/P
- Process monthly billing statements, answering related question from residents and families in a timely manner
- Manage employee payroll and archiving and discarding payrolls at the end of each cycle
- Analyzing variances in departmental payroll vs
- Budget
- Process monthly accruals
- Meet with residents and their families to discuss their financial obligations
- Oversight of budget revenue and expenses
- Compliance with all clinical policies and procedures, quality care and safety of residents
- Compliance with all EOEA regulations
- Liaison to all families and to community
- Recruits, interviews, hires, and trains new associates across the entire organization including leadership teams
- Identifies staffing and recruiting needs; develops and executes best practices for hiring
- Oversees the administration of human resource programs including, compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development
Human Resources Manager
ProCare LTC
Southborough, MA
04.2019 - 11.2020
Human Resource Manager
Dr. Dental
Framingham, MA
04.2016 - 04.2019
- Oversee and manage 43 dental locations across four states
- Directed all human resources functions including recruitment, hiring, training, on-boarding, and employee relations
- Administer various employee benefit plans including medical, dental, vision, flexible spending accounts, life, and disability
- Coach managers on employee relations to achieve problem resolution; conduct investigations involving employee complaints and prepare documentation of issues
- Oversee all aspects of recruiting process
- Attend and coordinate career fairs
- Chairs Monthly Meetings via phone and skype
- Backup for Payroll/Process payroll changes
- Responds to verification of employment or benefits coverage consistent with company practice
- Developed and implemented wellness programs, employee engagement/recognition activities which improved morale by 33%
- Work directly with Immigration Attorneys and Company Attorney
- Document filings associated with visas, H1B and green card applications
- Administer all human resources related matters and training administration
- Managed employee relations issues including disciplinary actions, performance improvement plans and investigations
- Prepare and submit annual ERISA, EEOC, and DOL reports
- Responsible for developing department goals, objectives
- Created the employee handbook for doctors and updated and revised the general employee handbook
- Schedule CPR classes for all employees
- Maintain licenses for all employees and send out reminders when they are coming due
- Handles employee relations counseling and coaching to managers and employees
- Implemented stay interviews
Office Manager /HR Manager
Kleinfelder
Framingham, MA
06.2012 - 04.2016
- Managed all aspects of Human Resources for four additional locations across the United States
- Directed all human resources functions including recruitment, hiring, training, on-boarding, and employee relations
- Administer various employee benefit plans including medical, dental, vision, flexible spending accounts, life, and disability,
- Managed employee relations issues including disciplinary actions, performance improvement plans and investigations
- Prepare and submit annual ERISA, EEOC, and DOL reports
- Represent employer in unemployment hearings
- Manage unemployment claims
- Responsible for payroll for four locations
- Schedule new hire drug screens and employee random drug screens
- Responsible for entering expense reports into database
- Enter in employees resumes into Sherlock as well as update skills and certifications
- Answer any employee questions regarding benefits, stock options, 401K
- Initiates fundraising events for company charity
- Arranges agendas, prepare meeting materials
- Point person for managing all office and facility needs
- Oversees meeting operations
- Order lunches for team meetings and assist with meeting set up and clean up
- Track and manage the building access cards in Citadel
- Handles meeting logistics (e.g., room reservations, orders refreshments, schedules IT/ AV support
- Arranging travel logistics and maintaining calendar scheduling; creating reports, correspondence
- Prepares meeting rooms, including starting WebEx conferences and teleconferences
- Prepares and circulates agendas and meeting materials
- Serve as a liaison with other departments in the resolution of day-to-day administrative and operational problems
- Provide administrative/secretarial support for the department such as answering telephones and resolving and referring a range of administrative problems and inquiries
- Operate computer system to compose and format correspondence and memoranda
- Maintains and creates files in Adobe
- Contact for requisition initiation and approval process
HR Coordinator
Newton Wellesley Hospital
Newton, MA
04.2007 - 06.2012
- Process new hires and termination paperwork
- Process employee changes
- Conduct reference checks
- Maintain and update all recruiting-related marketing materials
- Assisting in training related to annual enrollment and benefit fairs
- Establish, maintain, and update HRIS files, databases, records, and other documents
- Assist with developing, revising, and implementing HR policies and procedures
- Prepare paperwork and conduct On Boarding and Exit Interviews
- Conduct first round interviews
- Conduct reference checks
- Prepare offer letters
- Track sick and vacation time
- Schedule yearly TB shots, Flu shots and drug screens and appropriate
Administrator
Mass PRO
Waltham, MA
10.2004 - 04.2007
- Attended to cold calls and scripted calls on special projects
- Manage incoming phone calls and provide professional customer service
- Trained Nursing Staff how to use databases for tracking purposes
- Multi-tasking, mail processing, photocopying, and faxing
- Maintained record and files
- Responsible for typing reports, memos, and other correspondence
- Created databases for research projects, tracked data for projects
- Prepares reports by collecting and analyzing information
- Produces information by formatting, inputting, editing, copying, and transmitting text, data, and graphics.
HR Manager
Stay at Home Mother
Framingham, MA
01.1998 - 10.2004
- For 150 employee company
- Manage employee relations issues including disciplinary actions, performance improvement plans and investigations
- Total overhaul and restructure of MA office to streamline processes
- Directed all human resources functions including recruitment, hiring, training, on-boarding, and employee relations
- Conduct Terminations, layoffs, and furlough employees
- Implemented stay interviews
- Schedule and conducted interviews, create, and approved job offers and salary structures, recruited colleagues
- Guarantee compliance with all state, federal and local employment laws, as well as company standards, systems, and processes in partnership with employment and labor relations departments
- Assist employees with questions regarding unemployment issues due to COVID
- Managed all benefits activities wellness programs which improved employee morale by 20%
- Work closely with COO and Production Manager to ensure office is functioning lean
- Maintain licenses for all employees and send out reminders when they are coming due
- Provided employee relations counseling and coaching to managers and employees
- Work with mangers on performance evaluations
- Chair HR Meeting to keep employees updated on company policies and changes
- Conduct warnings and follow through to hold employees accountable
- Point person for managing all office and facility needs
- Track and manage the building access cards
- Guide training and development to enhance performance and develop succession plans
- Coordinate communication amongst employees to share company strategy and direction
- Lead recognition efforts to promote performance and retention
- Coach/counsel, Management Staff
- Process payroll, Able to multitask multiple projects at one time, resulting in a smoothly run operation
- Maintained Household
- Managed finances monitored and recorded expenses
Administrative Assistant
Aspect Medical Systems/Covidien
Newton, MA
01.1997 - 01.1998
- Manage incoming phone calls and provide professional customer service
- Distributed incoming mail and directed the outgoing mail daily
- Effectively developed telephone communication skills and consistently met quotas
- Maintained all record keeping procedures without error
- Researched payments and general ledger transfers and monthly write offs
- Scheduled Meetings
- Follow up with vendors to make sure they are on schedule
- Call and arrange courier service when necessary
- Put in service calls on copiers when necessary
- Act as a phone interface with major customers and distributors
- Reading, researching, and routing correspondence; drafting letters and documents; collecting and analyzing information
- Advises management of any customer dissatisfaction related to services or product performance and provides suggestions for service improvements
- Prepare PowerPoint presentations for management
Education
Bachelor’s - Liberal Studies/Business Administration
Framingham State University
Associates - Science
Massachusetts Bay Community College
Skills
- Multitasking Abilities
- Active Listening
- Decision Making
- Dependable and Responsible
- Critical Thinking
- Excellent Communication
- Analytical and Critical Thinking
- Teamwork and Collaboration
- Written Communication
- Training and Developing
- Cultural Awareness
- G-Suite
- MS Office
- Organization and Time Management
Affiliations
Member of SHRM 2012- Present
Society of Human Resources # 01431707
COMPUTER SKILLS Bamboo HR System, CareerBuilder ATS, Indeed, Gmail, Google Docs, Microsoft Office, M
Bamboo HR System, CareerBuilder ATS, Indeed, Gmail, Google Docs, Microsoft Office, Microsoft Outlook, Yardi, UltiPro, PowerPoint, Adobe, Kronos, PeopleSoft, Meditech, Sorian, SharePoint, PLM, Sherlock, gINT, Adobe InDesign, Canva, Publisher
Timeline
Director of Business and Administration
Benchmark Senior Living, Evans Park
11.2020 - Current
Human Resources Manager
ProCare LTC
04.2019 - 11.2020
Human Resource Manager
Dr. Dental
04.2016 - 04.2019
Office Manager /HR Manager
Kleinfelder
06.2012 - 04.2016
HR Coordinator
Newton Wellesley Hospital
04.2007 - 06.2012
Administrator
Mass PRO
10.2004 - 04.2007
HR Manager
Stay at Home Mother
01.1998 - 10.2004
Administrative Assistant
Aspect Medical Systems/Covidien
01.1997 - 01.1998
Bachelor’s - Liberal Studies/Business Administration
Framingham State University
Associates - Science
Massachusetts Bay Community College
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