Susan Cook
Williamson,NY
Summary
Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Excellent communications skills. Very knowledgeable in medical terminology. I currently manage 10 workqueues. I work very well independently and have work-from-home experience doing medical transcription for 10+ years.
Overview
29
29
years of professional experience
Work History
Lead Access Associate
Rochester Regional Health
10.2022 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Providing excellent customer service by promptly answering patient inquiries.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Trained new staff on hospital processes and procedures.
- Coordinated patient's care by facilitating caregiver access to medical home providers and resources to meet patient needs.
- Contacted patients on annual renewal dates to offer assistance.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Facilitated communication between patients and various departments and staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Trained new staff on filing, phone etiquette and other office duties.
- Responded to inquiries by directing calls to appropriate personnel.
Senior Access Associate
Rochester Regional Health
10.2021 - 10.2022
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Providing excellent customer service by promptly answering patient inquiries.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
Access Associate
Williamson Medical
09.2020 - 10.2021
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Scheduling
- Answered telephones and assisted patients and providers
Senior Access Associate
Rochester Regional Health
10.1994 - 09.2020
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Providing excellent customer service by promptly answering patient inquiries.
Education
No Degree - Medical Transcription
Linn Benton Community College
Albany OR06.1992
Skills
- Problem-Solving
- Registration and Admissions
- HIPAA Compliance
- Appointment Scheduling
- Multitasking and Organization
- Financial Procedures Adherence
- Patient Check-In
- Registration Management
- Scheduling Diagnostic Procedures
- Training Coordination
Timeline
Lead Access Associate
Rochester Regional Health
10.2022 - Current
Senior Access Associate
Rochester Regional Health
10.2021 - 10.2022
Access Associate
Williamson Medical
09.2020 - 10.2021
Senior Access Associate
Rochester Regional Health
10.1994 - 09.2020
No Degree - Medical Transcription
Linn Benton Community College
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