Salesforce
Susan Cook
Stanley,NC
Summary
Accomplished Variable Sales Compensation Manager, adept in compensation structuring, budgeting and analysis while prioritizing company objectives and profitability. Detail-oriented individual with exceptional communication, time management and organizational skills. Known for reliability and affability. Committed to leveraging these qualities to drive company success.
Overview
28
28
years of professional experience
Work History
Sales Reporting (Variable Compensation) Manager
Baker & Taylor
09.2007 - Current
- Manages variable sales compensation program consisting of 200+ domestic and international employees including plan design, implementation, data collection, calculation, analysis and reporting
- Consults regularly with company executives, business leaders and HR partners regarding plan development and recommends changes in compensation structure
- Analyzes data, makes recommendations based on company initiatives that benefit company profitability and communicates financial impact of analysis to executive management
- Creates commission expense budgets and forecasts including data gathering, analysis and consolidation of results for executive management review
- Maximizes use of Splash BI sales database, Salesforce CRM and Infor Performance Management System (financial reporting software) for data collection
- Managed Motus/Runzheimer business vehicle program of 50 drivers
- Managed Salesforce CRM database to include design and training of sales personnel
Senior Financial Analyst
Baker & Taylor
08.2002 - 10.2004
- Provided financial analysis and support to executive management and national account managers within retail market
- Prepared sales, margin and expense budgets and monthly forecasts which included data gathering, analysis, modeling, consolidation of results and management review package
- Created business plans and P&L customer models to determine sales, margin and overall profitability
- Determined margin impact of freight and warehouse expenses
Sales Reporting (Variable Compensation) Manager
Baker & Taylor
04.2001 - 08.2002
- Managed sales reporting functions and sales compensation program while directly supervising four employees
- Performed analysis of compensation procedures and calculated commissions for 100+ employees
- Created detailed cost analysis projects geared toward fulfilling company profitability objectives
- Prepared departmental sales and expense budget and created ad hoc sales reports
Customer Profitability Analyst
Baker & Taylor
05.1999 - 04.2001
- Created and analyzed sales reports
- Constructed sales reports to include tracking, cost analysis, trend analysis, profitability and forecasting
- Researched customer profiles and contracts to determine areas of improvement regarding company costs and profitability
Senior Quality Assurance Analyst
PNC Bank
02.1997 - 05.1999
- Recommended, designed and implemented quality policies and procedures for bankcard program
- Trained and evaluated all employees regarding quality practices and products
- Supervised departmental personnel and interviewed prospective employees
- Selected to design and facilitate new-hire customer service, technical and soft skills training
Education
Bachelor of Arts - Communications
North Carolina State University
Raleigh, NCSkills
- Compensation Structuring
- Program Design & Management
- Budgeting & Forecasting
- Analytical Skills
- Detail Oriented
- Organizational Skills
- Written & Verbal Communication
- Time & Task Management/Prioritization
Software
MS Excel
MS Word
MS Outlook
Splash BI
Oracle Discoverer
Infor financial reporting software
Timeline
Sales Reporting (Variable Compensation) Manager
Baker & Taylor
09.2007 - Current
Senior Financial Analyst
Baker & Taylor
08.2002 - 10.2004
Sales Reporting (Variable Compensation) Manager
Baker & Taylor
04.2001 - 08.2002
Customer Profitability Analyst
Baker & Taylor
05.1999 - 04.2001
Senior Quality Assurance Analyst
PNC Bank
02.1997 - 05.1999
Bachelor of Arts - Communications
North Carolina State University
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