Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Years of Service Awards, Receiving Award, Customer Service Award.
Generic

Susan Cook

Remote work from home
Sandersville,GA

Summary

Dynamic professional with extensive experience at Harvey's Grocery Store, excelling in warehouse operations and vendor relations. Proven ability to enhance team performance and accuracy through effective training and safety management. Skilled in equipment operations and interoffice collaboration, driving operational efficiencies and improving inventory accuracy. Very Computer savoy and eager to learn more.

Diligent Receiving Manager promotes warehouse functions to meet production goals and customer needs. Polished in managing fast-paced work, inspecting shipments and resolving issues with vendor representatives. Strong records management and planning abilities.

Organized Shipping Clerk offers 13-years background creating shipping documents, pulling inventory and monitoring shipments. Hardworking and customer-oriented individual possessing strong communication and mathematics skills. Well-versed in operating scanners, electric and manual pallet jacks, dollies and scales.

Overview

43
43
years of professional experience

Work History

Receiving Manager and Manager on Duty

Harvey's Grocery Store
06.2013 - 01.2026
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Enhanced performance of receiving dock associates through training, guidance and motivation.
  • Maintained accurate computer records of materials weights, bill amounts, and identified variances.
  • Documented safety action plans, quality initiatives and team performance into computer system.
  • Gathered and processed merchandise returns.
  • Unloaded, sorted and stored incoming merchandise.
  • Managed inbound receiving departments.
  • Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
  • Managed shipping and receiving team, overseeing training, schedules and work assignments.
  • Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
  • Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
  • Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies. Also, with outside vendors representing different companies that include and not limited too snacks, chips, drinks, GMD, HBC, Alcohol and Wine.
  • Prepared shipping documents and invoices, processed payments, and fielded client questions.
  • Pulled, verified, and packaged items for shipment.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Integrated warehouse operations with existing and new business processes.
  • Collaborated with manufacturing and supply chain management.
  • Reviewed established business practices and improved processes to reduce expenses.
  • Also, key holder to the store. I was also responsible for opening and closing the store at different days.

Administrative Assistant

American & Efird
06.1983 - 05.2008
  • Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
  • Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
  • Answered phone calls and responded to inquiries from customers, sales executives and other external contacts.
  • Coordinated office events, seminars and meetings for staff and clients.
  • Cultivated strong relationships with vendors and partners supporting administrative operations.
  • Negotiated and executed contracts on behalf of sales department.
  • Created reports, presentations and other materials for executive staff.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Performed research to collect and record industry data.
  • Managed filing system, entered data and completed other clerical tasks.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Liaised between sales executives and clients and maintained effective lines of communication.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • During this tenure at American and Efird I started as receptionist and held multiple jobs with this company. I was Warehouse Manager, Sales Support, Production Associate, Customer Service Representative, Assistant Sales Support Manager, Adminstrative Assistant for the Regional Sales Manager and worked with and was responsible for 12 Sales Associates and their schedules, customers, gathering prices for their customers and many other duties.

Receptionist Administrator

Spangler Tax Services Inc.
04.2006 - 02.2008
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Oversaw office equipment maintenance to support continuous and uninterrupted operations.
  • Acted as first point of contact and set appointments for prospective clients.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Monitored front areas so that questions could be promptly addressed.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Interceded between employees during arguments and diffused tense situations.
  • Kept high average of performance evaluations.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Helped the 3 Tax Specialist with quite a bit of data entry, customer appointments, and printing all the tax forms and putting together the client package along with the package that stayed in the client file.

Education

High School Diploma -

Ashbrook High School
Gastonia, NC
06-1983

Skills

  • Delivery staging
  • Equipment operations
  • Vendor returns processing
  • Interoffice collaboration
  • Warehouse operations
  • OSHA guidelines
  • Sorting inventory
  • Staging deliveries
  • Safety practices
  • Maintaining safety
  • Stock control
  • Vendor relations
  • Stockroom organizing
  • Product staging
  • Operating Pallet Jacks
  • Warehouse safety
  • Operating equipment
  • Discrepancy processing
  • Processing vendor returns
  • Assisting customers
  • Load counting
  • Stockroom organization
  • Verifying deliveries
  • Shipment receiving
  • Unloading trucks
  • Customer Service
  • Handling Complaints
  • Safety management
  • Shipping and receiving
  • Shipment verification

Accomplishments

I have worked with Harvey's for 13 years and received service awards and employee of the month 2 times in the years I have been at Harvey's.

  • Supervised team of 23 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Also, I have used Word and Powerpoint quite a bit.

Interests

I love working in our garden, spending time with my chickens and our special fur baby, Gypsy Sue I enjoy being able to see our kids and 11 grandkids that live in another state I love reading, painting and some woodworking


Also, my husband just became disabled and I am wanting to work remote and be home with him I am his caretaker

Timeline

Receiving Manager and Manager on Duty

Harvey's Grocery Store
06.2013 - 01.2026

Receptionist Administrator

Spangler Tax Services Inc.
04.2006 - 02.2008

Administrative Assistant

American & Efird
06.1983 - 05.2008

High School Diploma -

Ashbrook High School

Years of Service Awards, Receiving Award, Customer Service Award.

I have been with Harvey's for 13 years and have truly enjoyed working with the public and vendors.  I received Receiving Manager award in 2023 for our entire Harvey's region.  I was the key contact for all the other Receiving Specialist in Harvey's for any questions regarding different software issues or credit issues.  My years at American and Effed I received Customer Service Award in Sales Support in September of 2006.

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Susan CookRemote work from home