Susan Costa

• Developed and implemented strategies to increase sales and profitability.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Developed and maintained relationships with customers and suppliers through account development.

• Adhered to safe work practices, food safety regulations, and corporate guidelines.
• Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
• Resolved guests complaints while maintaining positive customer environment.
• Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
• Performed cash handling activities and secured nightly bank deposits.
• Addressed guest concerns and resolved all issues to guests' satisfaction.
• Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
• Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.

• Developed and implemented strategies to increase sales and profitability.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Developed and maintained relationships with customers and suppliers through account development.
• Managed budget implementations, employee evaluations, and contract details.
• Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.

• Developed and implemented strategies to increase sales and profitability.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Developed and maintained relationships with customers and suppliers through account development.
• Managed budget implementations, employee evaluations, and contract details.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Introduced new methods, practices, and systems to reduce turnaround time.

I was a Culinary Arts student.