Summary
Work History
Education
Skills
Certification
Timeline
Generic

Susan Cote

Worcester,MA

Summary

Experienced professional with a focus on caregiving and customer service excellence. Proficient in planning activities, managing operations, and enhancing client relationships. Capable of creating supportive environments and promoting well-being in diverse settings. Aiming to apply a comprehensive skill set for significant contributions.

Work History

Home Aide

(Self-Employed)
01.2019 - 01.2024
  • Managed daily activities and medication for personalized client care.
  • Planned and executed recreational activities to boost client morale.
  • Cultivated strong relationships with clients and families via regular, empathetic communication.
  • Ensured consistent support through active listening and understanding of client needs.

Red Cross Trainee

Red Cross
01.2018 - 01.2019
  • Engaged in thorough training for emergency response and caregiving, with a focus on first aid and stress management.
  • Experienced certification hold-up as a result of COVID-19 challenges.

Consultant

Raymour & Flanigan Furniture
01.2015 - 01.2018
  • Guided customers in furniture and décor choices, surpassing established sales goals.
  • Focused on personalized design for custom orders, resulting in increased client referrals.
  • Refined showroom environments by optimizing layouts and improving visual merchandising.

Assistant Framer

Michaels
2012 - 01.2015
  • Guided customers in selecting custom frames and mats for artwork and photos.
  • Assembled finished products efficiently, ensuring timely delivery.
  • Instructed classes on art techniques, leveraging Grumbacher Academy Certification in Acrylic and Oil Paints.
  • Designed floral arrangements customized to meet unique customer preferences.

Assistant Manager

Deanna’s Cigar & Tobacco Shop
01.2010 - 01.2013
  • Assisted clients in selecting premium cigars and tobacco products through tailored customer service.
  • Managed inventory and ensured accurate product displays for enhanced visibility.
  • Oversaw staff performance and delegated tasks to streamline daily operations.

Education

Associate of Arts - Art and Graphic Design

Bridgewater State College
Bridgewater, MA

Skills

  • Management of tasks and organization
  • Cleaning services for homes
  • Compassionate caregiving assistance
  • Detail-oriented skills
  • Problem-solving expertise
  • Adaptable multitasking abilities
  • Communication proficiency
  • Administration of medications and appointments
  • Family guidance and support
  • Maintaining confidentiality

Certification

Certified Floral Designer

  • Trained in professional floral design with an emphasis on creativity, color theory and quality.
  • Created custom arrangements for customers at Michaels and Celebrating Home

Grumbacher Academy Certified

  • Certified in Acrylic and Oil Paints.
  • Served as a Painting Instructor at Michaels, teaching art techniques and promoting classes.

Timeline

Home Aide

(Self-Employed)
01.2019 - 01.2024

Red Cross Trainee

Red Cross
01.2018 - 01.2019

Consultant

Raymour & Flanigan Furniture
01.2015 - 01.2018

Assistant Manager

Deanna’s Cigar & Tobacco Shop
01.2010 - 01.2013

Assistant Framer

Michaels
2012 - 01.2015

Associate of Arts - Art and Graphic Design

Bridgewater State College

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Susan Cote