Susan Craig
Fredericksburg,VA
Summary
Dynamic Management and Program Analyst with proven expertise, as well as additional administrative and customer service experience working within a medical office setting. Equipped to handle fast-past office operations with continuous flow of assignments and keen attention to detail. Meticulous in completing assignments and always ready to help team members. Responsible, punctual and productive professional to perform in an independent or team environment.
Overview
36
36
years of professional experience
Work History
Medical Receptionist
SIEHT Eye and Laser Center
01.2019 - 07.2019
- Managed patient check-in and appointment scheduling to streamline front desk operations.
- Coordinated communication between patients and medical staff to enhance service delivery.
- Maintained electronic health records with attention to detail for accuracy and compliance.
- Utilized practice management software for scheduling, billing, and record-keeping tasks.
- Checked patient insurance, demographic, and health history to keep information current.
- Responded to patient inquiries promptly, fostering positive relationships and trust.
Medical Receptionist/Assistant
Today's Healthcare Center for Woman
10.2016 - 10.2018
- Managed patient scheduling and appointments to optimize clinic workflow
- Processed insurance claims and ensured compliance with healthcare regulations
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Communicated laboratory results and further directions with patients.
- Monitored inventory of medical supplies, and facilitated timely reordering processes, replenishing exam rooms as necessary.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Management and Program Analyst
Department of Justice
07.1983 - 01.2014
- Analyzed program performance data to identify trends and support decision-making processes.
- Coordinated and managed the response vehicle program.
- Developed comprehensive reports to communicate findings and recommendations to management.
- Coordinated cross-functional team meetings to enhance collaboration on program initiatives.
- Streamlined data collection methods, improving accuracy and efficiency in processes and reporting.
- Assisted in budget preparation by providing relevant program data and insights for financial planning.
- Facilitated effective communication between team members, fostering a positive work environment conducive to collaboration.
- Established strong relationships with vendors and suppliers, negotiating favorable contracts that supported program needs while minimizing costs.
- Produced detailed and relevant reports for use in making significant and program-impacting decisions.
- Recommended operational improvements, based on tracking and analysis of field spending data.
Education
High School Diploma -
Stafford Senior High School
FredericksburgOffice Assistant I Certification -
Germanna County College
Fredericksburg, VAOffice Assistant II Certification -
Germanna Community College
Fredericksburg, VASkills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Office administration
- Microsoft office
- Records management
- Workflow optimization
- Paperwork coordination
- Typing and filing
- Customer service
- Problem-solving
- Collaboration and teamwork
- Time management
- Vehicle Fleet Management
Timeline
Medical Receptionist
SIEHT Eye and Laser Center
01.2019 - 07.2019
Medical Receptionist/Assistant
Today's Healthcare Center for Woman
10.2016 - 10.2018
Management and Program Analyst
Department of Justice
07.1983 - 01.2014
High School Diploma -
Stafford Senior High School
Office Assistant I Certification -
Germanna County College
Office Assistant II Certification -
Germanna Community College