Summary
Overview
Work History
Education
Skills
Timeline
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Susan Crawford

Summary

Dedicated and enthusiastic customer service representative with a strong desire to provide exceptional support to clients. Possessing excellent communication skills and a friendly demeanor, I am committed to ensuring customer satisfaction and building positive relationships. Although I am new to the field, my proactive approach, quick learning abilities, and problem-solving skills enable me to adapt swiftly and effectively. Seeking an opportunity to contribute to a dynamic team and enhance customer experiences through attentive and personalized service.

Overview

11
11
years of professional experience

Work History

STNA

Fairlawn Haven
03.2021 - 01.2022
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.

Machine Operator

Sauder Woodworking Co..
01.2015 - 03.2021
  • Operated machining equipment safely with team of operators.
  • Operated multiple machines simultaneously to meet production requirements.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Complied with company and OSHA safety rules and regulations.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.

Customer Service Associate

JCPenney
09.2010 - 03.2014
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Responded to customer calls and emails to answer questions about products and services.
  • Provided training and support to new associates to help provide high-quality customer service.

Education

High School Diploma -

Continental Academy
Miami, FL
08.2002

Skills

  • Documenting Behaviors
  • Feeding Tube Management
  • Quality Assurance Controls
  • Room Cleaning and Restocking
  • Patient Relationship-Building

Timeline

STNA

Fairlawn Haven
03.2021 - 01.2022

Machine Operator

Sauder Woodworking Co..
01.2015 - 03.2021

Customer Service Associate

JCPenney
09.2010 - 03.2014

High School Diploma -

Continental Academy

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Susan Crawford