Susan Creedon
Rocky Hill,CT
Summary
Detail-oriented with solid background in analyzing and optimizing business systems to improve operational efficiency. Leveraged expertise to design and implement systems that streamline processes and support strategic initiatives. Demonstrated analytical and problem-solving abilities by effectively collaborating with cross-functional teams to deliver solutions.
Overview
32
32
years of professional experience
Work History
Library Paraprofessional
Rocky Hill School District
Rocky Hill, CT
09.2019 - Current
- Supervising students from 3rd grade to preschool during their designated book exchange time in the library.
- Teaching library lessons to students based on lesson plans created with the media teacher.
- Utilize Destiny system to process incoming and outgoing books, create reports for billing, inventory.
- Process new books orders and preparing for usage.
- Processing billing for overdue and damaged books.
- Guided students to age appropriate literature.
- Introducing students to library systems and organization
- Maintaining the library.
- Annual training in ALICE protocol, DCF mandated reporting.
Lunch Aide
Rocky Hill School District
Rocky Hill, CT
09.2017 - 06.2019
- Monitoring and assisting students while at lunch.
Family Manager/Household Operations
03.2006 - 08.2017
- Child development
- Oversaw daily household operations.
- Coordinated logistics, scheduling, long-term planning.
- Organized events, travel, educational activities.
- Volunteered at school and community events
Business Analyst
MetLife
Hartford, CT
07.2005 - 03.2006
- Worked with life new business on the integration process of Travelers Life and Annuity systems into MetLife systems.
- Tested business requirements for the renaming project due to merger.
Senior Business Analyst
Travelers Life and Annuity of Citigroup
Hartford, CT
09.1999 - 07.2005
- Discretionary projects implementation in the Universal Life IT department
- Project lead on medium/small projects for the Life IT division
- Coordinate with all project customers for project implementation success
- Report project status on a weekly basis to director
- Working knowledge of project life cycle methodologies for project leading and testing
- Develop and execute test matrix for discretionary projects
- Mentor/train incoming business analyst for the Life IT area
- Designed “generic” test plan for Life IT department to utilize
- Product knowledge in Variable Universal Life, Universal Life, Survivorship Life and Secondary Guarantee Life, Traditional Life and Whole Life.
- Production discrepancy resolution
- Some experience in specification writing
- Design and execute test plans for modifications and discrepancies for the Cyberlife system and the surrounding interfaces.
- -TSO/ISPF, Endevor
- -Data-X-pert
- -Startool
- -Internal Mainframe Host
- -GUI Host
- -Cyber System
- -Focus programming
- -Lotus Notes- Discrepancies
- -Microsoft Office Suite including Microsoft Excel, Word, Access, MS Project, Power Point and Outlook
Business Analyst/Tester
Allmerica Financial Life Insurance
Worcester, MA
12.1995 - 09.1999
- Apply knowledge of the life new business system to create specifications and test plans
- Worked closely with project managers, internal customers, systems personnel, marketing and actuarial departments to complete new and existing product implementation.
- New products include agency, select and Transamerica single premium products.
- Contact person for production system application problems as they arose
- Knowledge of Life Project Framework, methodology for project completion
- Skills and Tools
- -TSO/ISPF
- -GUI Host
- Internal Mainframe Host
- -Microsoft Office
Customer Service Associate
Safety Fund National Bank
Worcester, MA
10.1994 - 12.1995
- Responsible for federal banking security procedures and customer account security
- Processed deposits, loan payments, cash advances, money orders and cashier checks
- Resolved customer inquiries on balances and statements
- Cross selling of the various checking and saving accounts available
Education
Bachelor of Science degree - Administrative Justice, Business Administration and Legal Studies
Roger Williams College
Bristol, RI05-1990
Skills
- Database navigation
- User acceptance testing
- Requirements gathering
- Cross-functional collaboration
- Workflow Analysis
Timeline
Library Paraprofessional
Rocky Hill School District
09.2019 - Current
Lunch Aide
Rocky Hill School District
09.2017 - 06.2019
Family Manager/Household Operations
03.2006 - 08.2017
Business Analyst
MetLife
07.2005 - 03.2006
Senior Business Analyst
Travelers Life and Annuity of Citigroup
09.1999 - 07.2005
Business Analyst/Tester
Allmerica Financial Life Insurance
12.1995 - 09.1999
Customer Service Associate
Safety Fund National Bank
10.1994 - 12.1995
Bachelor of Science degree - Administrative Justice, Business Administration and Legal Studies
Roger Williams College