Susan Crovo
Houlton
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Experienced with student information systems, registration processes, and compliance requirements. Utilizes data management and organizational skills to ensure accurate and efficient record-keeping. Strong understanding of enrollment procedures, supporting both students and academic staff effectively.
Overview
46
46
years of professional experience
Work History
Data Coordinator/School Registrar
RSU 29
08.1999 - Current
- Served as a point-of-contact for external partners and clients, addressing inquiries or concerns related to data-sharing agreements and protocols.
- Ensured timely completion of projects by efficiently coordinating cross-functional teams involved in data management activities.
- Facilitated communication between departments, ensuring alignment of data-related objectives and strategies.
- Conducted thorough audits on existing databases to identify errors, inconsistencies, or areas needing improvement.
- Collaborated closely with IT department to address technical issues affecting the accessibility or reliability of stored information.
- Improved data accuracy by implementing stringent quality control measures for data entry and management.
- Provided training sessions for staff members on best practices in data handling, entry, and analysis techniques.
- Leveraged advanced Excel functions for data manipulation and analysis.
- Located and corrected data entry errors and reported to management.
- Double checked accuracy of hard copy paperwork and rectified any issues.
- Verified accuracy of data before transcribing.
- Compiled, cleaned and manipulated data for proper handling.
- Maintained accurate student records through diligent monitoring and data entry, ensuring compliance with state and federal regulations.
- Provided exceptional customer service to parents and students, addressing inquiries and resolving issues in a timely manner.
- Served as liaison between school administration, faculty members, and students regarding all matters relating to academic records.
- Enhanced data integrity by conducting regular audits of student records and promptly correcting discrepancies as needed.
- Assisted in preparation and distribution of course catalogs, class schedules, and registration materials, providing clear and accurate information to students.
- Collaborated with school administrators to develop efficient scheduling strategies, optimizing course availability and maximizing staff resources.
- Coordinated with other departments to ensure seamless communication regarding student records and program requirements.
- Contributed to the development of school policies by providing input on registration procedures, attendance tracking, and transcript management.
- Assisted in the preparation of various reports such as enrollment trends, class sizes, and demographic information for school improvement initiatives.
- Streamlined registration process by implementing a user-friendly online platform for student enrollment.
- Conferred with educators to rebalance classes, increase resource utilization, and integrate new technology.
Eligibility Caseworker
Maine Department of Human Services
08.1981 - 08.1991
- Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
- Prepared comprehensive progress reports detailing client achievements, challenges faced, and recommendations for continued support services moving forward.
- Reduced errors in case files by meticulously reviewing documentation for accuracy and completeness.
- Contributed to continuous improvement initiatives by participating in regular staff meetings, sharing best practices, and offering constructive feedback on current procedures.
- Achieved higher levels of accuracy in determining eligibility with thorough analysis of financial, employment, and personal information.
- Mitigated potential fraud by conducting thorough evaluations of client applications and verifying all supporting documentation.
- Provided exceptional customer service by addressing client inquiries and concerns promptly, earning a reputation for being both approachable and knowledgeable.
- Developed strong rapport with clients by demonstrating empathy and understanding during challenging circumstances.
- Updated client records accurately to reflect changes in eligibility status or personal circumstances that may affect their benefits entitlements.
- Expedited approval processes for urgent cases, ensuring timely access to critical assistance programs for those in need.
- Maintained high standards of confidentiality while handling sensitive client information, adhering to privacy regulations and protocols.
- Resolved discrepancies with client applications to verify eligibility.
- Processed and certified documents for accuracy and compliance with government regulations.
- Assisted clients with accurate eligibility form, application and document completion.
- Interviewed applicants and explained scope of different available benefits.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Assisted clients with completion of applications and paperwork.
Receptionist
Houlton Pioneer Times
08.1979 - 08.1981
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Typed, proofread, and edited newspaper articles for print in the weekly edition of the newspaper
- Set ads for publication
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Education
High School Diploma -
Houlton High School
Houlton, Maine06-1978
Skills
- Data quality assurance
- Leadership qualities
- Verbal communication
- Organization skills
- Scheduling coordination
- Telephone skills
- Data cleansing
- Software knowledge
- Verbal and written communication
- Interviewing techniques
- Customer/Client relations
- Data mapping
- Database administration
- Confidentiality
- Advanced Excel
- Student enrollment
- Scheduling
- Data warehousing
- Record management
- Data validation
- Effective communication skills
- Report generation
- Operational efficiency
- Data inputting
- Microsoft office
- Office administration
- File management
- Administrative support
- Conflict resolution
- Mail handling
- Public speaking
- Clerical support
- Calendar management
- Typing speed
- Microsoft Excel
- Spreadsheet management
- Professional demeanor
- Office equipment operations
- Data transcription
- Student counseling
- Verifying data accuracy
- Detail orientation
- Research skills
Timeline
Data Coordinator/School Registrar
RSU 29
08.1999 - Current
Eligibility Caseworker
Maine Department of Human Services
08.1981 - 08.1991
Receptionist
Houlton Pioneer Times
08.1979 - 08.1981
High School Diploma -
Houlton High School
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