Susan Cruz
Omaha,NE
Summary
Proven retail professional with extensive experience at Walmart and Claire’s, adept in enhancing customer satisfaction and streamlining operations. Demonstrated ability to resolve customer complaints, boosting loyalty through exceptional service. Skilled in visual merchandising and cash management, complemented by strong organizational abilities and a commitment to work ethic and integrity.
Overview
1
1
year of professional experience
Work History
Cashier
Walmart
04.2022 - 05.2022
- Addressed customer inquiries and concerns promptly, resolving issues effectively to maintain loyalty and satisfaction.
- Opened and closed the store according to established protocols, ensuring the safety of all employees and assets.
- Maintained open communication with management regarding sales performance, employee relations, and suggested improvements for the store''s operations.
- Implemented visual merchandising standards to create an appealing shopping experience for customers.
- Improved sales floor presentation through regular maintenance of product displays, signage updates, and fixture arrangements.
- Resolved escalated customer complaints professionally, retaining their business while upholding company policies.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized store environment.
- Managed cash register operations accurately, ensuring timely transactions and minimal errors.
- Assisted in training new team members, ensuring they quickly adapted to company policies and procedures.
Third Key Holder
Claire’s
03.2021 - 09.2021
- Addressed customer inquiries and concerns promptly, resolving issues effectively to maintain loyalty and satisfaction.
- Opened and closed the store according to established protocols, ensuring the safety of all employees and assets.
- Maintained open communication with management regarding sales performance, employee relations, and suggested improvements for the store''s operations.
- Implemented visual merchandising standards to create an appealing shopping experience for customers.
- Improved sales floor presentation through regular maintenance of product displays, signage updates, and fixture arrangements.
- Resolved escalated customer complaints professionally, retaining their business while upholding company policies.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized store environment.
- Managed cash register operations accurately, ensuring timely transactions and minimal errors.
- Assisted in training new team members, ensuring they quickly adapted to company policies and procedures.
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cleaning and sanitizing
- Customer service excellence
- Reliability and punctuality
- Written and verbal communication
- Organizational abilities
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Cashier
Walmart
04.2022 - 05.2022
Third Key Holder
Claire’s
03.2021 - 09.2021
Similar Profiles
Jalonda PindellJalonda Pindell
Overnight Stocker, Team Lead, Human Resources at WalmartOvernight Stocker, Team Lead, Human Resources at Walmart
Estella Armand CharlesEstella Armand Charles
Cashier at WalmartCashier at Walmart
Braden MooreBraden Moore
Team Member at WalmartTeam Member at Walmart
Santrena StanleySantrena Stanley
Customer Service Manager at WalmartCustomer Service Manager at Walmart
Daniel UtterDaniel Utter
Assistant Program Director at CEDARS Youth ServicesAssistant Program Director at CEDARS Youth Services