Summary
Overview
Work History
Education
Skills
Timeline
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Susan Cummings

Sun City,AZ

Summary

Dynamic Leasing Consultant with a proven track record at Mission Rock Residential, excelling in customer service and market analysis. Skilled in lease preparation and conflict resolution, I effectively foster tenant relations and drive lead conversions, ensuring high occupancy rates and tenant satisfaction. Committed to maintaining compliance and enhancing operational efficiency. Property Manager with vast experience in real estate management. Strengths include sales skills, critical thinking and communicating with individuals at all levels. Ready to grow efficiency and expand locations by applying diverse experience and vast real estate knowledge. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams.

Overview

25
25
years of professional experience

Work History

Leasing Consultant

Mission Rock Residential
Phoenix, AZ
09.2020 - 06.2025
  • Performed regular inspections of common areas to ensure proper upkeep and safety standards were being met.
  • Advised on rental policies and procedures to ensure compliance with applicable laws.
  • Handled incoming calls regarding availability of units, pricing information and other inquiries.
  • Monitored competition in local markets to identify trends in pricing or amenities offered by competing properties.
  • Prepared lease agreements, collected security deposits and rent payments from tenants.
  • Updated resident data into property management software system daily.
  • Processed transfer requests from existing tenants who wished to move within the same building or complex.
  • Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
  • Greeted potential tenants and provided information about the property.
  • Responded to tenant requests for maintenance services in a timely manner.
  • Ensured that all paperwork was completed accurately in accordance with company policy.
  • Provided excellent customer service to all tenants throughout their tenancy period.
  • Conducted tours of available apartments, highlighting features and amenities.
  • Maintained accurate records of prospective renters, applications and leases.
  • Marketed property to prospective tenants by giving tours and pointing out key features.
  • Tracked leads using CRM software and followed up with interested parties.
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Used conflict resolution skills to quickly resolve issues among residents.
  • Checked rental eligibility by following company's verification process.
  • Conducted background checks on applicants.
  • Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
  • Maintained accurate records of correspondence with and from tenants.
  • Conducted informative and personalized tours, resulting in new leases.
  • Encouraged prospective tenants to fill out applications after property tours.

Commission Manager

Planet One LLC
Phoenix, AZ
09.2000 - 12.2013
  • Produced monthly reports for senior management on operational performance metrics.
  • Managed over 180 agents, configuring monthly bonuses and regular pay percentages.
  • Established processes to enhance organizational workflow efficiency.
  • Oversaw daily operations to maintain high efficiency and quality standards.
  • Implemented process improvements, increasing overall operational efficiency.
  • Resolved customer complaints and inquiries promptly, preserving positive brand image.
  • Trained employees across various roles to ensure coverage and flexibility.
  • Negotiated vendor contracts to reduce costs and manage inventory without overstocking.

Education

Some College (No Degree) - Business

University of Phoenix
Colorado Springs, CO

Skills

  • Lease preparation and renewals
  • Customer service expertise
  • Market analysis and research
  • Conflict resolution skills
  • Tenant and resident relations
  • CRM software proficiency
  • Record keeping and data entry
  • Inspection procedures and property tours
  • Maintenance coordination and requests
  • Application verification and processing
  • Background check process
  • Fair housing compliance and policies
  • Telephone and email etiquette
  • Team collaboration skills
  • Prospect qualification techniques
  • Administrative support tasks
  • Training and mentoring abilities
  • Relationship building strategies
  • Lead conversion techniques
  • Closing techniques expertise

Timeline

Leasing Consultant

Mission Rock Residential
09.2020 - 06.2025

Commission Manager

Planet One LLC
09.2000 - 12.2013

Some College (No Degree) - Business

University of Phoenix

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Susan Cummings