Susan Dagen

Work History

Floral Designer

Pletchers Greenhouse and Floral

05.2021 - 05.2024

Enhanced customer satisfaction by creating visually appealing and unique floral designs tailored to individual preferences.
Managed inventory effectively, ensuring optimal levels of fresh flowers and supplies while minimizing waste.
Maintained a clean and organized work environment, adhering to safety standards and minimizing potential hazards for staff and customers.
Adapted quickly to changing trends in the floral industry, acquiring new skills as needed to effectively serve diverse client needs.
Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
Imparted knowledge on plants and flowers to customers.
Quoted, generated, and processed customer orders to meet specifications and various occasions.
Researched latest design trends, colors, and vendor products for use in new pieces.
Consulted with clientele to discuss special occasion floral designs for weddings, funerals, and other events.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Increased repeat business by providing exceptional customer service and consistently delivering high-quality floral arrangements.
Consistently met tight deadlines for large-scale orders, coordinating logistics to ensure timely delivery and installation of arrangements.
Maintained detailed records of client consultations, design specifications, order details, and invoicing information for seamless communication across the team.
Streamlined the design process for efficiency, implementing effective time management strategies and prioritizing tasks.
Prepared potted plants and bouquets based on customer requirements.
Designed custom sympathy arrangements that provided comfort during difficult times while reflecting the personality of the deceased loved one.
Contributed ideas to improve overall shop aesthetic, optimizing workflow efficiency within studio spaces while enhancing customer experience in retail areas.
Mentored junior designers in advanced techniques, fostering a collaborative and supportive team environment.
Assisted customers in selecting flowers and accessories, tailoring orders to fit budget and occasion.
Developed custom floral designs for weddings, significantly contributing to memorable day for numerous couples.
Increased repeat business with exceptional customer service and personalized floral recommendations.
Enhanced team skills by sharing techniques and tips, fostering collaborative and skilled work environment.
Resolved customer complaints with empathy and professionalism, maintaining positive relationships.

Entertainment Sales

Dagen Entertainment

04.1996 - 04.2015

Demonstrated a high level of self-motivation.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.
Worked flexible hours across night, weekend, and holiday shifts.
Managed time efficiently in order to complete all tasks within deadlines.
Organized and detail-oriented with a strong work ethic.
Paid attention to detail while completing assignments.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Strengthened communication skills through regular interactions with others.
Adaptable and proficient in learning new concepts quickly and efficiently.
Learned and adapted quickly to new technology and software applications.
Proved successful working within tight deadlines and a fast-paced environment.
Developed and maintained courteous and effective working relationships.
Demonstrated strong organizational and time management skills while managing multiple projects.

Owner and Designer

Flora Amor

01.2012 - 04.2018

Supervised daily operational activities.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Consulted with customers to assess needs and propose optimal solutions.

Fitness Center Manager

Curves Fitness Center

04.2010 - 05.2017

Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Increased customer satisfaction by providing high-quality services and timely communication.
Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Consulted with customers to assess needs and propose optimal solutions.
Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
Kept all building areas and equipment functional and well-organized to promote business performance.

Overview

Work History

Floral Designer

Entertainment Sales

Owner and Designer

Fitness Center Manager

Skills

Timeline

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