Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Susan Daggett

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.


Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.


To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Community Service Coordinator

Action Pact
09.2018 - Current
  • Conducted ongoing evaluations of existing programs.
  • Managed budgets and resources.
  • Provided leadership, guidance and support to staff members.
  • The the last 6 years work in the LIHEAP program and 2 years in the LIHWAP program. Keying applications, requesting checks for payment from the fiscal department.
  • Helping counties to balance their funding.
  • Built relationships with vendors regarding clients payments.
  • Supervised and trained two employees who worked under me within the LIHEAP and LIHWAP program.
  • One of the lead trainers for the LIHEAP and LIHWAP program.
  • Audited service centers for CSBG, LIHEAP, LIHWAP client records.
  • Assisted with payroll.


County Coordinator

Action Pact
09.2015 - 09.2018
  • Managed budgets and allocated resources effectively, ensuring the timely completion of projects.
  • Managed constituent relations by addressing concerns promptly through appropriate channels.
  • Organized training sessions for staff members to enhance their skills and knowledge in various areas of responsibility.
  • Developed partnerships with local organizations, fostering a collaborative environment for community development initiatives.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Program Assistant

Action Pact
11.2011 - 09.2015
  • Assisted with planning and coordinating day-to-day and special program activities.
  • Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
  • Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
  • Supported planning and coordination of the LIHEAP, ESFP program and associated activities.
  • Updated records and files to maintain document compliance.

Meals on Wheels Driver

Action Pact
03.2009 - 11.2011
  • Enhanced client satisfaction by providing timely and efficient meal deliveries to homebound individuals.
  • Managed inventory of meals effectively, ensuring proper storage to maintain freshness while adhering to food safety guidelines.
  • Reported any client concerns or changes in their status to the appropriate Meals-on-Wheels staff, ensuring proper follow-up and support.
  • Contributed to the improvement of route planning by providing feedback on challenges encountered during deliveries.
  • Developed positive relationships with clients through attentive communication and respectful engagement during deliveries.
  • Assisted in packing meals for delivery as needed, adhering to proper food handling and safety guidelines to maintain quality standards.
  • Conducted routine vehicle maintenance checks before each shift, ensuring operational readiness for safe transportation of meals throughout the day.
  • Ensured accurate record keeping of meals delivered, client information, and route sheets for program compliance.
  • Handled emergency situations calmly and professionally, taking appropriate action as needed for the well-being of clients served by the program.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
  • Kept detailed records of deliveries and money received from customers.

Education

Associate of Arts - Health Services Administration

Keiser University
Fort Lauderdale, FL
09.2009

High School Diploma -

Zanesville High School
Zanesville, OH
05.1985

Skills

  • Employee's Assessments
  • Community Engagement
  • Client Needs Assessments
  • Staff Oversight
  • Proficient in Microsoft office, Excel, Power Point, Word
  • Organization
  • Customer Service
  • Proficient in completing tasks in a timely manner or by a particular deadline

Certification

Associate of Arts Degree in Health Services Administration.

Timeline

Community Service Coordinator

Action Pact
09.2018 - Current

County Coordinator

Action Pact
09.2015 - 09.2018

Program Assistant

Action Pact
11.2011 - 09.2015

Meals on Wheels Driver

Action Pact
03.2009 - 11.2011

Associate of Arts - Health Services Administration

Keiser University

High School Diploma -

Zanesville High School

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Susan Daggett