Susan Dale
Wolf Point,MT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
H & R Block CSP
NOSO Holdings
01.2021 - Current
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Live Games Dealer/Casino Table Games Supervisor
Winnavegas Casino Resort
07.2015 - 01.2016
- Continuously honed dealing skills to maintain a high level of proficiency in various casino games, increasing versatility and adaptability in response to changing customer preferences.
- Greeted guests warmly, fostering a positive atmosphere conducive to repeat patronage and customer loyalty.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Adhered to company and game policies as well as state and federal regulations.
- Ensured accurate financial transactions by adhering to strict cash handling policies and maintaining meticulous records.
- Excited guests through engaging conversation while dealing cards efficiently for seamless gameplay experience.
- Assisted in the training of new dealers, sharing expertise on game rules and procedures for an efficient onboarding process.
- Inspected cards and gaming equipment to verify proper functioning and good working order.
- Monitored gaming tables closely, identifying potential issues or disputes and resolving them promptly to uphold casino standards.
- Coordinated with floor supervisors regularly regarding table assignments and breaks, ensuring smooth transitions and consistent dealer coverage.
- Managed inventory effectively, ensuring the availability of products for customers and minimizing stock discrepancies.
- Oversaw area games to maintain security and compliance.
Head Cook
Fort Peck Tribes
09.2012 - 05.2015
- Placed orders to restock items before supplies ran out.
- Maintained high standards of cleanliness and sanitation in the kitchen, meeting or exceeding health department requirements.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Managed kitchen staff, ensuring proper training and adherence to safety protocols for a safe working environment.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Monitored food preparation processes to maintain consistent taste, texture, and presentation of dishes.
- Developed new menu items for increased customer satisfaction and repeat business.
- Implemented cost-effective measures in the procurement of ingredients, resulting in significant savings without sacrificing quality.
- Planned promotional menu additions based on seasonal pricing and product availability.
- Coordinated with team members to prepare orders on time.
Education
Associate of Arts - Accounting And Computer Science
Fort Peck Community College
Poplar, MT05.2025
GED -
Fort Peck Community College
Poplar, MT10.1985
Skills
- Customer Service
- Data Entry
- Customer Relations
- Money handling abilities
- Payment Processing
- Professional telephone demeanor
- Scheduling
- Follow-up skills
- Call Management
- Product Knowledge
- Appointment Scheduling
- Documentation
- Staff Training
- Filing
Timeline
H & R Block CSP
NOSO Holdings
01.2021 - Current
Live Games Dealer/Casino Table Games Supervisor
Winnavegas Casino Resort
07.2015 - 01.2016
Head Cook
Fort Peck Tribes
09.2012 - 05.2015
Associate of Arts - Accounting And Computer Science
Fort Peck Community College
GED -
Fort Peck Community College
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