Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Susan Dancy

Greenville,North Carolina

Summary

Licensed Assisted Living Administrator with 31 years of experience in Educational Health Care Operational Management. Proven track record of leading healthcare teams to achieve 14 deficiency-free surveys. Skilled in creating strategic plans to drive referrals and enhance customer retention. Expertise in building relationships, expanding company presence, and effectively communicating with key stakeholders. Recognized for identifying high-potential talent for business growth. Over 27 years in healthcare, including 20 years in LTC, with experience across various departments. Demonstrated ability to interact with diverse organizational levels and sectors while ensuring quality care for residents, staff, and families.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Executive Director

Alpha Magnolia Gardens
02.2025 - Current
  • Developed and implemented organizational strategies to achieve set goals and objectives and secured long-term success.
  • Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
  • Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
  • Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
  • Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
  • Optimized operational workflows, reducing overhead costs and maximizing resource allocation.
  • Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
  • Presented regularly at conferences or industry events showcasing the accomplishments of the organization.
  • Built relationships with donors, government officials and other organizations to secure funding and support for organization.

Contracted Administrator

Graceful Living Assisted Living
10.2024 - Current
  • Primarily responsible for ensuring the safe effective and efficient operation of the facility including quality resident care, RCC, business operations and physical plant.
  • Establishes and directs overall operations of the adult care home, hire New administrator, RCC and Management team.
  • Ensure the nursing department staff are educated; knowledgeable in their position descriptions and responsibilities and fulfilling the requirements of their job duties.
  • Ensure that all new employee orientations and required continuing education are organized in a timely and effective manner.
  • Hire pharmacy team and oversee pharmacy orders and medications are received in facility daily.
  • Responsible for Quick mar system set up and training.
  • Ensure all fl-2s, care plans, diet orders, standing orders, physician orders stay up to date.

Administrator

Alpha Care One Assisted Living
07.2020 - 10.2024
  • Positions Supervised (Seven Managers); supervises all (67) other facility employees, building consist of 120 Assisted Living beds.
  • The Administrator will have the day-to- day authority for the adult care home for which they have charge, in collaboration with the Regional Director or their designee.
  • They will be primarily responsible for ensuring the safe, effective and efficient operation of the facility including quality resident care, business operations and physical plant.
  • Establishes and directs overall operations of the adult care home.
  • Ensures that department heads are educated, knowledgeable in their position descriptions and responsibilities and fulfilling the requirements of their job duties.
  • Ensures that all new employee orientations and required continuing education are organized in a timely and effective manner.
  • Maintains stock level of supplies and ensures all equipment is adequate and in good working condition.
  • Makes administrative rounds daily to monitor residents care, activities, dietary services and maintenance/ housekeeping services.
  • Maintain staffing requirements according to NC rules and regulations and within agency budgeted guidelines.
  • Carry out disciplinary action and dismissal.
  • Establish and maintain open and effective communication with residents, families, employees, sales consultants, owners, supervisor.
  • Coordinate details related to move-ins and move-outs.
  • Coordinate sales activity with the Marketing Director to provide continuing sales.
  • Assist in sales activities as requested by corporate marketing.
  • Ensure continuity and consistency in delivery and quality of services.
  • Oversee resident Council and family meetings required at the facility.
  • Fosters positive working relationships with regulatory agencies, Community Advisory Board and the Ombudsman.
  • Establishes linkages for all medical/ psychiatric support services, assist residents when applicable in making application for income entitlements and public benefits.
  • As directed by supervisor will periodically provide departmental audits to ensure compliance with state regulations and internal policy and procedures.
  • Oversee the facility budget including approval for all expenditures and assuring that resident rent is current.
  • Responsible for resident spending and petty cash funds.
  • This includes assuring that residents accounted for utilizing agency- approved guidelines and procedures.
  • Assures that facility physical plant is always in good repair and meets all requirements as set forth by the state regulations and internal guidelines.
  • Obtain bids and proposal for administrative review of capital improvements.
  • Assure HIPAA compliance within the facility.
  • Aides and encourages residents to maintain family and community ties and helps them to develop new support and interests.
  • Preform any other duties as assigned by the supervisor to assure the safe, effective functioning of the residence.

Regional Administrator

Z & V Adult Care LLC
09.2017 - 07.2021
  • Regional Administrator of Assisted Living is responsible for all residents and staff files.
  • Oversee and Educate and train all staff.
  • Oversee Business Office Manager.
  • Follow up behind Administrators and RCDs and managers to ensure that all FL-2, care plans, LHPS, 2 step TB test, Pharmacy reviews, Activity Update, Follow up Appointments, Medication orders clarified insure they are all current and updated.
  • All new resident Contracts are reviewed, all new hire packets, new admission screenings, scheduling in-services for staffing, properly staffing and cutting staff per Census.
  • Monitoring supplies and food to properly operate facility.
  • Making all bank deposits, Payee changes on new Admissions, order inventory of supplies and food weekly.
  • Ensuring RCD/Medication Aides have properly ordered all Residents Medication, and in facility.
  • Correcting and submitting payroll(Kronos system), keeping facility in good repair, fire drill log, water temp log, sanitation report.
  • Ensuring all dietary staff are safe serve certified, ensure residents and Staff have signed Flu/ Pneumonia vaccine consent by Oct 1st.
  • All discharges, budgeting petty cash cards monthly, criminal background checks are complete, any IVC of residents.
  • Auditing residents and staff files monthly, and any other assignments assigned by owner and or Corporate Administrators.

Marketing & Sales & Admission Director

Principle, LLC
07.2018 - 02.2019
  • Cultivating/Maintaining professional relationships in the local health care markets.
  • Generate referrals for services by building relationships with hospitals, physicians, independent and assisted living facilities and other community resources.
  • Ensure compliance with marketing standards lead generation.
  • Calls, tours, admissions.
  • Community outreach activities such as health fairs, wellness checks, and care giver support groups.
  • Regular marketing calls and visits will be made to referral sources to increase the number of referrals and admissions.
  • Routinely analyze and report on trends and challenges in facilities or markets and provide feedback to both regional and facility level sales performance.
  • Proactive user of Excel and other analytical tools and familiarity with lead tracking databases.
  • Facilities admissions decisions and ensure positive admission experience for customers and families.
  • Extraordinary customer service to both external and internal customers.
  • External customers would include referral sources, patients and their families.
  • Internal customers would include supervisors, clinical & nonclinical staff members, pharmacies, and suppliers.

Administrator

DePaul Adult Communities- GREENBRIER
02.2015 - 09.2017
  • Positions Supervised (Seven Managers) Indirectly supervises all (85) other facility employees, building consist of 100 beds, 52 AL and 48 Memory care.
  • The Administrator will have the day-to- day authority for the adult care home for which they have charge, in collaboration with the Vice President and President of DePaul or their designees.
  • They will be primarily responsible for ensuring the safe effective and efficient operation of the facility including quality resident care, business operations and physical plant.
  • Establishes and directs overall operations of the adult care home.
  • Ensure that department heads are educated; knowledgeable in their position descriptions and responsibilities and fulfilling the requirements of their job duties.
  • Ensures that all new employee orientations and required continuing education is organized in a timely and effective manner.
  • Maintains stock level of supplies and ensure all equipment is adequate and in good working condition.
  • Makes administrative rounds daily to monitor residents care, activities, dietary services and maintenance/ housekeeping services.
  • Maintain staffing requirements according to NC rules and regulations and within agency budgeted guidelines.
  • Carry out disciplinary action and dismissal.
  • Establish and maintain open and effective communication with residents, families, employees, sales consultant, owners, supervisor.
  • Coordinate details related to move-ins and move-outs.
  • Coordinate sales activity with the as Marketing Director to provide continuing sales.
  • Assist in sales activities as requested by corporate marketing.
  • Ensure continuity and consistency in delivery and quality of services.
  • Oversee resident Council and family meetings required at the facility.
  • Fosters positive working relationships with regulatory agencies, Community Advisory Board and the Ombudsman.
  • Establishes linkages for all medical/ psychiatric support services, assist residents when applicable in making application for income entitlements and public benefits.
  • As directed by supervisor will periodically provide departmental audits to ensure compliance with state regulations and internal policy and procedures.
  • Oversee the facility budget including approval for all expenditures an assuring that resident rent is current.
  • Responsible for resident spending and petty cash funds.
  • This includes assuring that resident accounted for utilizing agency- approved guidelines and procedures.
  • Assures that facility physical plant is always in good repair and meets all requirements as set forth by the state regulations and internal guidelines.
  • Obtain bids and proposal for administrative review of capital improvements.
  • Assure HIPAA compliance within the facility.
  • Aides and encourages residents to maintain family and community ties and helps them to develop new support and interests.
  • Preform any other duties as assigned by the supervisor to assure the safe, effective functioning of the residence.

Executive Director

Meridian Senior Living
10.2013 - 10.2015
  • Conduct regular performance appraisals with employees.
  • Carry out disciplinary action and dismissal.
  • Establish and maintain open and effective communication with residents, families, employees, sales consultant, owners, supervisor.
  • Coordinate details related to move-ins and move-outs.
  • Coordinate sales activity with the as Marketing Director to provide continuing sales.
  • Assist in sales activities as requested by corporate marketing.
  • Ensure continuity and consistency in delivery and quality of services.
  • Assess residents' functional status and social, psychological, and spiritual needs to assure that all plans are completed and arrange services and support to meet resident needs.
  • Refer residents to community-based services and medical services, as necessary.
  • Implement approaches and services to maintain or enhance resident independence.
  • Assume final determination on eligibility for residency.
  • Develop and maintain documentation in resident files pertaining to problems/progress.
  • Documentation must be complete, thorough, detailed and objective.
  • Initiate action plans and family conferences for resolving problems.
  • Initiate resident/family conferences when a change of service level is required.
  • Document goals and action plans and review dates on appropriate forms.
  • Maintain high degree of resident satisfaction and evaluate resident satisfaction regularly.
  • Implement programs and changes to enhance resident satisfaction with approval of supervisor.
  • Maintain occupancy.
  • Visit all residents in a private meeting on monthly basis.
  • Prepare weekly and monthly reports as directed by supervisor.
  • Assist in preparation of the budget.
  • Operate programs and facility within budget.
  • Coordinate financial activity with the Administrative Assistant to ensure proper management of receivables payables, bank deposits, petty cash accounts and Resident Trust Accounts.
  • Coordinate purchasing activities with department managers to ensure proper supplied.
  • Maintain and upgrade knowledge and implementation of standards and requirements specified by federal and state laws.
  • Promote Williamston House in a positive way.
  • Promote teamwork in providing services to residents.
  • Completes Attestation Forms for Personal Care Services.
  • Monitors QI system.
  • Completes PASRR though MUST system for placement of Medicaid recipients.
  • Tracks Quick Mars systems to assure proper medications are administered to residents.
  • Meet with various organizations to promote sales and operational needs.

Administrator

Salem Senior Housing/ Meridian Senior Living
02.2009 - 10.2013
  • Conduct regular performance appraisals with employees.
  • Carry out disciplinary action and dismissal.
  • Establish and maintain open and effective communication with residents, families, employees, sales consultant, owners, supervisor.
  • Coordinate details related to move-ins and move-outs.
  • Coordinate sales activity with the Social director, and the Marketing Director to provide continuing sales.
  • Assist in sales activities as requested by corporate marketing.
  • Ensure continuity and consistency in delivery and quality of services.
  • Assess residents' functional status and social, psychological, and spiritual needs Assure that assistance plans are completed and arrange services and support to meet resident needs.
  • Refer residents to community-based services and medical services, as necessary.
  • Implement approaches and services to maintain or enhance resident independence.
  • Assume final determination on eligibility for residency.
  • Develop and maintain documentation in resident files pertaining to problems/progress.
  • Documentation must be complete, thorough, detailed and objective.
  • Initiate action plans and family conferences for resolving problems.
  • Initiate resident/family conferences when a change of service level is required.
  • Document goals and action plans and review dates on appropriate forms.
  • Maintain high degree of resident satisfaction and evaluate resident satisfaction regularly.
  • Implement programs and changes to enhance resident satisfaction with approval of supervisor.
  • Maintain occupancy.
  • Visit all residents in a private meeting on monthly basis.
  • Prepare weekly and monthly reports as directed by supervisor.
  • Assist in preparation of the budget.
  • Operate programs and facility within budget.
  • Coordinate financial activity with the Administrative Assistant to ensure proper management of receivables payables, bank deposits, petty cash accounts and Resident Trust Accounts.
  • Coordinate purchasing activities with department managers to ensure proper supplied.
  • Maintain and upgrade knowledge and implementation of standards and requirements specified by federal and state laws.
  • Promote Salem Senior Housing and Salem Senior Housing in a positive way.
  • Promote teamwork in providing services to residents.

Marketing Sales & Admission/Social Services Director

Guardian Care Nursing Home
07.1990 - 02.2009
  • Supervised staff.
  • Recruits, educate, hires, provide orientation/ trained.
  • Collects and assess data (MDS) Enhance quality of life.
  • Completed forms and documented in accordance with federal regulations.
  • Coordinates discharge planning.
  • Educate all the nursing (C.N.A.)85+staff.
  • Facilitates advanced directive decision-making process.
  • Coordinates Family council.
  • Coordinate’s grievance complaint process.
  • Marketing.
  • Cultivating /Maintaining professional relationships in the local health care markets.
  • Generate referrals for services by building relationships with hospitals, physicians, independent and assisted living facilities and other community resources.
  • Coordinates tours, admissions, insurance verification & pre-certs.
  • Community outreach activities such as health fairs, wellness checks, and care giver support groups.
  • Regular marketing calls and visits will be made to referral sources to increase the number of referrals and admissions.
  • Facilities admissions decisions and ensure positive admission experience for customers and families.
  • Extraordinary customer service to both external and internal customers.
  • External customers would include referral sources, patients and their families.
  • Internal customers would include supervisors, clinical & nonclinical staff members, pharmacies, and suppliers.

Education

Master of Public Health -

Benedictine University
Lisle, IL

Bachelor of Social Work -

Barton College
Wilson, NC
05.2005

Skills

  • MARKETING
  • SALES
  • MEDICAID
  • ADVERTISING
  • ADVERTISING SALES
  • Word
  • Strategic Planning
  • Training
  • Retail sales
  • Budget
  • LTC Assisted Living
  • Human Resources
  • QA/ DOCK SUPERVISOR
  • Strategic planning
  • Financial management
  • Regulatory compliance
  • Operational efficiency
  • Team building
  • Staff training

Certification

NCALA- NC Assisted Living Administrator, 01/01/09, 12/31/25, A00001631

Additional Information

Operational Oversight, Leadership, Business Office Manager, Managed Care PCS; 3051s, Care Plans, Total Quality Management Medicare and Medicaid, Managed Care Regulations, Innovation and Vision Census Building, Customer Relations Care Suite Quick Mar Pro System, E Mar Pro System, Marketing & Advertising Sales Management.

Timeline

Executive Director

Alpha Magnolia Gardens
02.2025 - Current

Contracted Administrator

Graceful Living Assisted Living
10.2024 - Current

Administrator

Alpha Care One Assisted Living
07.2020 - 10.2024

Marketing & Sales & Admission Director

Principle, LLC
07.2018 - 02.2019

Regional Administrator

Z & V Adult Care LLC
09.2017 - 07.2021

Administrator

DePaul Adult Communities- GREENBRIER
02.2015 - 09.2017

Executive Director

Meridian Senior Living
10.2013 - 10.2015

Administrator

Salem Senior Housing/ Meridian Senior Living
02.2009 - 10.2013

Marketing Sales & Admission/Social Services Director

Guardian Care Nursing Home
07.1990 - 02.2009

Bachelor of Social Work -

Barton College

Master of Public Health -

Benedictine University

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