Susan Daugherty
BROOKFIELD,MA
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Registered Medical Assistant
Summit Eldercare
Webster, MA
01.2008 - Current
- Conducted physical examinations of patients utilizing standard diagnostic instruments.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Performed patient assessments, including vital signs and medical history documentation.
- Greeted patients upon arrival at the office and managed scheduling of appointments.
- Ordered supplies, maintained inventory levels, and stocked exam rooms with necessary equipment.
- Answered incoming calls, responded to inquiries, and scheduled follow-up visits as needed.
- Maintained clinical records according to HIPAA regulations.
- Assisted with administrative duties such as filing paperwork and preparing documents for review by physicians or other healthcare providers.
- Adhered to HIPAA regulations while handling confidential patient information.
- Assisted physicians in exams, treatments, and procedures.
- Prepared laboratory specimens for analysis and organized lab results.
- Collected specimens for laboratory testing according to accepted standards.
- Ensured all medical equipment was functioning properly prior to use.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Organized charts, documents and supplies to maintain team productivity.
- Cleaned and maintained medical equipment following procedures and standards.
- Incorporated outside records into charts and EHR.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Collected samples from patients for laboratory testing purposes.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Inspected equipment to ensure proper working order prior to use on patients.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Performed routine laboratory tests and sample collections.
- Trained new medical assistants in clinic protocols and procedures.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Collaborated closely with office staff to ensure smooth daily operations.
- Operated EKG machines, spirometers, glucose meters, and other diagnostic tools.
Phlebotomist
Summit Eldercare
Webster, MA
01.2008 - Current
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Identified patients using proper procedures prior to specimen collection.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Prepared and packaged specimens for courier transport.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Verified collection orders and communicated discrepancies to nurses.
- Collected specimens for drug screens, paternity tests and alcohol tests.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Conducted various blood tests and updated results into paper and electronic charts.
- Reported any abnormal results or trends to supervisor or laboratory manager.
- Documented patient information into electronic medical records system.
- Verified patient information prior to specimen collection.
- Calibrated equipment according to manufacturer specifications.
- Provided excellent customer service while interacting with patients.
- Maintained a clean, safe, and organized work environment.
- Provided assistance to clinical staff during patient visits.
- Conducted research related to new methods of sample collection or processing.
- Followed all safety protocols when handling hazardous materials.
- Processed samples accurately and efficiently.
- Adhered to HIPAA guidelines regarding patient privacy.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Performed venipuncture and other blood collection procedures according to established standards.
- Assisted in the training of new phlebotomists.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Prepared specimens for transport to external laboratories.
- Responded quickly and effectively to emergency situations.
- Educated patients on proper blood draw techniques.
- Performed quality control tests on collected specimens.
- Ensured compliance with federal regulations governing laboratory procedures.
- Monitored inventory levels of supplies used in phlebotomy services.
- Maintained accurate records of collected specimens and test results.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Counseled patients to ease fears, explain procedures, and enhance cooperation during blood draws.
- Collaborated with healthcare team to provide comprehensive patient care services.
CNA
Summit Eldercare
Webster, MA
01.2008 - Current
- Assisted patients in ambulation and transfers using proper body mechanics.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Educated patients on self-care techniques that would help them maintain their independence.
- Documented patient care services by charting in designated areas.
- Transported residents within the facility as needed.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Participated in educational programs designed to improve knowledge of health care practices.
- Reported changes in patient conditions to registered nurse or physician.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Provided emotional support to family members during difficult times.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Provided emotional support to family members regarding end-of-life decisions.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Reported changes in patient condition to registered nurse or physician.
Education
Registered Medical Assistant - Registered Medical Assistant
Bay Path Vocational
Charlton, MA10-2014
Certificate - Phlebotomy
Bay Path Vocational
Charlton, MA10-2013
Associate of Arts - Nursing
Quinsigamond Community College
Worcester, MASkills
- Minor Surgical Assistance
- Medical Office Procedures
- Wound Care Assistance
- Laboratory Specimen Collection
- Preventive Healthcare Measures
- Phlebotomy Techniques
- Diagnostic Testing Assistance
- Anatomy and Physiology Knowledge
- Emergency Response Preparedness
- Medical Records Management
- Privacy and confidentiality
- Patient Scheduling
- HIPAA Compliance
- Medical Terminology
- Infection control procedures
- Needs assessments
- Vital Sign Monitoring
- Inventory Management
- First-aid and CPR
- Electronic Health Records Management
- Clinical applications
- Medical Equipment Operation
- Phlebotomy
- Patient-focused care
- Professional Bedside Manner
- Valid Ma driver's license
- Vital signs monitoring
- General housekeeping ability
- Pipetting
- Preparing specimens and samples
- Inventory and supply management
- Communicating with patient families
- Specimens collection and processing
- Patient bathing
- Lab equipment calibration
- Customer Service
- Compassionate
Certification
- I am a Registered Medical Assistant of Many Years with much Clinical Experience. I have my Phlebotomy Trained Skills and have worked as one for Many years. I also Maintain a CNA Certificate, First Aide & CPR. Very Motivated and Experienced in all my fields! I also have a Health Certificate that I obtained while perusing a Degree in Nursing (1990-1994) My degree was not finished.
Timeline
Registered Medical Assistant
Summit Eldercare
01.2008 - Current
Phlebotomist
Summit Eldercare
01.2008 - Current
CNA
Summit Eldercare
01.2008 - Current
Registered Medical Assistant - Registered Medical Assistant
Bay Path Vocational
Certificate - Phlebotomy
Bay Path Vocational
Associate of Arts - Nursing
Quinsigamond Community College
- I am a Registered Medical Assistant of Many Years with much Clinical Experience. I have my Phlebotomy Trained Skills and have worked as one for Many years. I also Maintain a CNA Certificate, First Aide & CPR. Very Motivated and Experienced in all my fields! I also have a Health Certificate that I obtained while perusing a Degree in Nursing (1990-1994) My degree was not finished.
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