Susan Davis

• Collected and validated patient demographics and insurance information.
• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
• Helped address client complaints through timely corrective actions and appropriate referrals.

• Trained and monitored team members to ensure excellent customer service and the accuracy of information given.
• Collected, arranged and input information into database system.
• Gathered, organized and input information into digital database.
• Generated reports detailing findings and recommendations.

Award winning customer service