Susan Dawn Billow
Champlain,NY
Summary
Experienced with strategic planning, financial management, and team leadership. Utilizes industry knowledge to drive business growth and operational efficiency. Track record of creating and implementing innovative strategies to enhance profitability and productivity.
Overview
34
34
years of professional experience
Work History
Owner/Planner
Suzie’s Party Planning and Venue
01.2021 - Current
- Consulted, managed, and planned all aspects of events for clients, including budgeting, scheduling, timing, and work force for all equipment, supplies, materials, and food products
- Created fundraising events, asked for donations, and used volunteers to perform parties, events, and on-goings
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Trained and motivated employees to perform daily business functions.
- Interacted well with customers to build connections and nurture relationships.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Staff Scientist/Project Manager
MP Environmental Services of NY
01.2024 - 09.2024
- Onsite Project Manager of a US EPS Brownfield Project located in Saranac Lake, NY
- Ensured compliance with state and federal regulations relating to the shipment of impacted soils and groundwater from the site to EPA approved receiving facilities
- Assisted in multiple environmental remediation activities to further project success
- Simultaneously managed several complex projects, meeting all pertinent milestones.
- Implemented quality control measures to ensure the accuracy and reliability of experimental results.
- Maintained accurate records of all methods and research conducted and wrote in-depth medical reports.
- Followed strict safety protocols, protecting staff and assets while carrying out technical procedures and research protocols.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
Owner/Operator
Champlain Energy, LLC.
12.2015 - 06.2024
- Managed drivers, routes, and customer inquiries on a daily basis
- Performed payroll, accounts receivable, accounts payable, and taxes
- Fuel oil, Kerosene, Diesel, and Gasoline deliveries
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Owner/Operator
Sweet Delights Coffee Shop
05.2023 - 02.2024
- Managed the coffee shop, including hiring and firing of employees
- Trained and worked beside employees to teach them the essentials of the coffee shop
- Managed inventory, maintained cleanliness, cooked, and baked
- Maintained a POS system with credit card reader
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Consulted with customers to assess needs and propose optimal solutions.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Managed day-to-day business operations.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Developed business plan, processes and procedures to provide superior customer service to customers.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Assessed income and expenses and adapted plans to improve profit levels.
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Contributed positively to the local community through involvement in various events or charitable organizations.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
Real Estate Agent/Receptionist
Coldwell Banker / Century 21 The One
01.2017 - 01.2021
- Sold homes to buyers and of sellers
- Learned laws and regulations of real estate
- Held a real estate license
- Continued education of real estate to increase sales
- Input data into data base
- Worked with other agents to help clients
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Prepared and presented contracts and other legal documents to clients.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Maintained connections with clients to encourage repeat business and referrals.
- Performed home evaluations and developed competitive market analysis for individual homes.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Consistently stayed up-to-date on industry trends and best practices, attending professional development courses and seminars to better serve clients.
- Utilized advanced technology tools such as virtual tours to showcase properties more effectively, attracting more potential buyers online.
- Successfully managed multiple offers for sellers, securing the best possible outcome in each situation.
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
- Negotiated contracts with buyers and sellers to maximize customer savings.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Advertised client properties through websites, social media, and real estate guides.
- Communicated with clients to understand property needs and preferences.
- Presented purchase offers to sellers for consideration.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Liaised between buyers and sellers to provide positive experiences for both parties.
Warehouse Worker/Customer Service/Insurance Agent/Dispatcher/Retail
Various Employers
08.1990 - 01.2017
- Various job held from when I was 16 years old until 2016 (age 42)
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Assisted in receiving, stocking and distribution of merchandise.
- Consistently lifted materials weighing as much as 50 pounds.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Operated equipment while observing standard safety procedures.
Education
Master of Science - Management - Project Management
Colorado Technical University
Colorado Springs, CO03-2016
Bachelor of Arts - Environmental Science, English Minor
Plattsburgh State University
Plattsburgh, NY05-2003
Associate of Applied Science - Liberal Arts And Sciences
Clinton Community College
Plattsburgh, NY05-1994
Skills
- Project management
- Communication
- OSHA 10hr Construction
- Data Collection
- Research
- Budgeting
- Technical Expertise
- Problem-Solving
- OSHA HAZWOPER
- Presentation Preparation
- Presentation
- Data Analysis
- Quality Assurance
- Leadership
- Attention to Detail
- ArcGIS
- Technical Writing
- Professional Writing
- Creative Writing
- Scheduling
- Data Base Management
- Account Management
- Administrative Expertise
- Adobe Acrobat
- Analysis Skills
- Blueprint Reading
- Business Development
- Calendar Management
- Canva
- Cash Handling
- Computer Literacy
- Conflict Management
- Contract Management
- CRM Software
- Customer Support
- Digital Marketing
- Driving (car)
- Editing
- Environmental Remediation
- Fundraising
- GIS
- Google Docs
- Google Suite
- GPS
- Inventory Management
- Laboratory Experience
- Mentoring
- Metadata
- Microsoft Suite
- Microsoft Office
- Negotiation
- NetSuite
- Office Management
- Oil and Gas
- Payroll
- Photography
- POS
- Profit and Loss
- Project Planning
- Public Relations
- Purchasing
- Quality Control
- QuickBooks
- Risk Management
- Travel Planning
- Typing
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Project Management
- Business Management
- Business Planning
- Strategic Planning
- Project estimating
- Staff Management
- Marketing
- Business Administration
- Business marketing
- Consulting
- Product branding
- Bidding processes
- Sales management
- Cost Reduction
- Human Resource Management
- Profit and loss analysis
Activities
- Former member of the Chazy Lions Club
- Former Girl Scout Leader
- Former Board Member of the Skating Club of the Adirondacks, including 6 months as President
- Former Costume Coordinator for Skating Club of the Adirondacks and Adirondack Regional Theatre
- Former member of Rouses Point Kiwanis
- Former Board Member of Woodmen Life, including 6 months as Secretary
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 20 staff members.
Languages
English
Native or Bilingual
Interests
- Volunteer Work
- Fundraising Events
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Getting involved in local advocacy groups to promote positive change in the community
- Offering time and support to shelters for the homeless, women, and animals
- Participating in fundraising events to support local charities, schools, or community projects
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Cooking
- Food Photography
- Baking
- Engaging in food photography and sharing culinary creations on social media
- Participating in cooking contests and challenges to showcase culinary skills and creativity
- Learning new cooking techniques and expanding my culinary skills
- Bread Making
- Enjoy experimenting with different ingredients and flavors in the kitchen
- Cake Decorating
Timeline
Staff Scientist/Project Manager
MP Environmental Services of NY
01.2024 - 09.2024
Owner/Operator
Sweet Delights Coffee Shop
05.2023 - 02.2024
Owner/Planner
Suzie’s Party Planning and Venue
01.2021 - Current
Real Estate Agent/Receptionist
Coldwell Banker / Century 21 The One
01.2017 - 01.2021
Owner/Operator
Champlain Energy, LLC.
12.2015 - 06.2024
Warehouse Worker/Customer Service/Insurance Agent/Dispatcher/Retail
Various Employers
08.1990 - 01.2017
Master of Science - Management - Project Management
Colorado Technical University
Bachelor of Arts - Environmental Science, English Minor
Plattsburgh State University
Associate of Applied Science - Liberal Arts And Sciences
Clinton Community College
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