Summary
Overview
Work History
Education
Skills
Timeline
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Susan DeBack, RN CWS

Sparta,United States

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience

Work History

Clinical Wound Specialist

Milliken Healthcare
10.2021 - Current
  • Conducted clinical demonstrations for educational events, trade shows and dealer presentations.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
  • Worked with sales team to collaboratively reach targets.
  • Used consultative sales approach to understand and meet customer needs.
  • Resolved order issues efficiently and enhanced customer satisfaction ratings.
  • Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
  • Serviced existing accounts on regular basis to maximize revenue.

Charge Nurse RN

Mission Point Of Lamont
07.2016 - Current
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
  • Supervise LPNs, CNA's, dietary personnel and all other ancillary staff within the facility.

Clinical Nurse Specialist

Restorix Health/AMT
01.2018 - 10.2021
  • Identified care needs of individual patients and coordinated responses based on physician advice and insurance limitations.
  • Managed caseload of up to 100 patients in nursing facilities to provide appropriate products to promote wound healing.
  • Performed evaluations on consistent basis to address changes in patient needs, conditions and medications, altering care plans when required.
  • Reduced care costs without sacrificing quality through service coordination and multidisciplinary collaboration.
  • Obtained CWS Certification in 2019 by ABWM.
  • Conducted training for educational staff to properly identify educational deficits to provide adequate inservices to fill in learning deficits.
  • Created individualized care plans based on nursing diagnosis and incorporated appropriate nursing methods to achieve positive outcomes.

Clinical Educator Lead

Avasure
06.2014 - 12.2017
  • Clinical Education Lead
  • Supervised up to four Clinical Educators during a go live implementation.
  • Provide guidance and support to clinical educators, ensuring thessary resources and tools to deliver effective training.
  • Foster a culture of continuous learning and professional development within the organization.
  • Solve multiple customer issues to insure a successful implementation.

Therapy Services Manager

Universal Hospital Services
10.2011 - 06.2014
  • Demonstrated strong leadership skills by effectively managing and motivating a team of seven employees.
  • Trained service techs and nurses in proper product usage, care standards, operational procedures and safety protocols.
  • Successfully resolved conflicts and addressed employee concerns, fostering a positive work environment.

Education

Certificate of Case Management /Care Coordination - Case Management

University of Southern Indiana
Evansville, IN
05.2023

Certification in Long Term Care -

Ferris State University
Big Rapids, MI
12.2022

Associate of Applied Science - Nursing

Grand Rapids Community College
Grand Rapids, MI
02.2002

Bachelor of Science - Communications

Grand Valley State University
Allendale, MI
12.1990

Certification in Wound Management -

American Board of Wound Management
12.2019

Skills

  • Staff Development
  • Readmission reduction
  • Care Coordination
  • Interdepartmental Collaboration

Timeline

Clinical Wound Specialist

Milliken Healthcare
10.2021 - Current

Clinical Nurse Specialist

Restorix Health/AMT
01.2018 - 10.2021

Charge Nurse RN

Mission Point Of Lamont
07.2016 - Current

Clinical Educator Lead

Avasure
06.2014 - 12.2017

Therapy Services Manager

Universal Hospital Services
10.2011 - 06.2014

Certificate of Case Management /Care Coordination - Case Management

University of Southern Indiana

Certification in Long Term Care -

Ferris State University

Associate of Applied Science - Nursing

Grand Rapids Community College

Bachelor of Science - Communications

Grand Valley State University

Certification in Wound Management -

American Board of Wound Management

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Susan DeBack, RN CWS