Susan DeSiena
Pittsburgh,PA
Summary
Reliable job candidate with strong record of meeting company needs through consistent, organized work practices. Demonstrates strong time management, adaptability, and performance under pressure. Contributes to workflow improvement through clear organization and fast learning.
Overview
17
17
years of professional experience
Work History
Dog Walker
Self Employed
10.2024 - Current
- Provided fresh water and essential care post-walk to maintain pet health and comfort.
- Secured leashes, harnesses, and collars to ensure safety during outings.
- Managed waste cleanup and adhered to neighborhood rules to promote community cleanliness.
- Communicated client updates through text and phone calls.
Housekeeper
Self Employed
03.2022 - Current
- Communicated client home preferences and special cleaning instructions to ensure satisfaction.
- Engaged clients in friendly interactions, enhancing their overall experience during service. with clients and guests while performing daily duties.
- Managed cleaning supplies and restocked materials for efficient service delivery.
Caseworker II
The Allegheny County Department of Human Services, CYF
01.2018 - 03.2022
- Assessed child safety and family risk for Allegheny County CYF cases.
- Investigated abuse and neglect reports using county child welfare procedures.
- Delivered casework services, conducting initial assessments and creating individualized case plans to address client needs.
- Developed service plans with families and community providers.
- Coordinated referrals for counseling, housing, and family support services to enhance client support systems.
- Documented case notes and updates in CYF records systems.
- Facilitated family planning sessions, promoting safety and self-sufficiency for families.
Counselor II Direct Support
Pittsburgh Mercy
Pittsburgh , PA
10.2014 - 09.2016
- Developed individualized treatment plans with interdisciplinary care teams.
- Assisted clients in developing healthy coping skills that could be used during times of stress or difficulty.
- Participated in regular team meetings to discuss case management issues and plan services for clients.
- Documented client sessions in electronic health records.
- Maintained confidential records following Pittsburgh Mercy policies and compliance standards.
Barista/Shift Supervisor
Starbucks
, MA and PA
10.2009 - 05.2015
- Addressed customer concerns using Starbucks service routines and effective communication to maintain customer satisfaction.
- Monitored espresso machines, grinders, and brewing equipment for safe daily use.
- Handled cash, performed till counts, and processed point-of-sale transactions to ensure accurate financial reporting.
- Closed store by counting money, restocking shelves, and cleaning work areas to prepare for the next business day.
- Ordered products from suppliers to maintain inventory levels.
Program and office Coordinator
The Salvation Army
Canton, Massachusetts
10.2013 - 01.2014
- Coordinated daily office operations for Salvation Army administrative services
- Managed calendars, meetings, and correspondence for staff and leadership
- Scheduled volunteers, appointments, and community service activities
- Supported phone inquiries and routed requests to proper departments
- Organized filing systems for documents, both paper and electronic, to ensure efficient access.
Contract Administrator
Kelly Services/Covidien
, MA
08.2011 - 08.2012
- Maintained contract management systems to ensure accuracy of all contractual data.
- Coordinated renewal dates for Covidien agreements and service orders.
- Communicated contract status with internal teams and external partners.
- Attended meetings between clients and contractors to provide support during negotiations.
Education
BA - Social Work
Asbury University
Wilmore, KY05-2010
Skills
- Attention to detail
- Time management
- Conflict resolution
- Compliance improvement
- Safety awareness
- Schedule management
- Contract management
- Dependable and responsible
Personal Information
Title: Caseworker/Office Administrator
HOBBIES
Fitness overall and an avid bike rider and hiking/camping/fishing, Creative; painting, drawing, DIY, Music
Timeline
Dog Walker
Self Employed
10.2024 - Current
Housekeeper
Self Employed
03.2022 - Current
Caseworker II
The Allegheny County Department of Human Services, CYF
01.2018 - 03.2022
Counselor II Direct Support
Pittsburgh Mercy
10.2014 - 09.2016
Program and office Coordinator
The Salvation Army
10.2013 - 01.2014
Contract Administrator
Kelly Services/Covidien
08.2011 - 08.2012
Barista/Shift Supervisor
Starbucks
10.2009 - 05.2015
BA - Social Work
Asbury University