Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susan Desjardins

Livonia

Summary

Adept at streamlining operations and enhancing team productivity, I significantly reduced rework at General RV by implementing robust quality control systems. My expertise in Microsoft Excel and strong problem-solving abilities have consistently improved project outcomes. Known for exceptional organization skills and adaptability, I excel in fast-paced environments, driving projects to completion with efficiency and precision.

Overview

18
18
years of professional experience

Work History

Warranty Accounts Receivable

General RV
05.2014 - Current
  • Expedited invoice processing by accurately assigning appropriate codes for efficient tracking and reporting purposes.
  • Maintained accurate records of all financial transactions, ensuring compliance with company policies and procedures.
  • Reduced overdue accounts by consistently monitoring and following up on outstanding invoices.
  • Improved cash flow by promptly resolving billing discrepancies and disputes with clients.
  • Prepared comprehensive reports for management, highlighting trends in receivables performance and identifying areas for improvement.
  • Maintained accurate records of all accounts receivable transactions, ensuring compliance with financial policies.
  • Trained new staff on accounts receivable processes, ensuring high standard of work across team.

Foreman

General RV
02.2020 - 10.2022
  • Maintained a safe working environment through adherence to safety protocols and regular site inspections.
  • Ensured timely completion of projects with effective time management and prioritization of tasks.
  • Checked equipment to determine if maintenance was required.
  • Inspected completed work to verify quality standards and compliance with criteria.
  • Addressed issues proactively, resolving problems quickly to minimize delays in project timelines.
  • Enhanced team productivity by providing clear direction, setting expectations, and offering constructive feedback.
  • Conducted thorough quality control checks to ensure high standards of workmanship across all projects.
  • Collaborated with project managers in planning stages, advising on schedule adjustments and potential obstacles.
  • Monitored progress against established benchmarks, adjusting strategies as necessary to meet targets consistently.
  • Championed company values through consistent modeling of ethical behavior and adherence to corporate policies.
  • Achieved recognition for outstanding project management, delivering projects that consistently met all time, budget, and quality targets.
  • Developed robust quality control system, significantly reducing rework and customer complaints.
  • Streamlined communication between departments, establishing clear channels and protocols.
  • Boosted operational efficiency, redesigning processes to eliminate bottlenecks and streamline tasks.
  • Enhanced team productivity by coordinating daily tasks and optimizing workflows.
  • Maintained high levels of workforce morale and engagement, organizing team-building activities and providing regular feedback.
  • Oversaw daily operations at site, keeping team production moving at optimal pace.
  • Directed projects according to schedule and quality demands.
  • Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.

Service and SSales Scheduler

Wilson Marine
03.2007 - 05.2014
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
  • Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
  • Proactively addressed potential risks within the schedule by conducting thorough analyses and implementing preventive measures where necessary.
  • Enhanced team productivity by maintaining clear communication channels and providing regular updates on project progress.
  • Adapted scheduling methods to fit unique demands of diverse projects, demonstrating flexibility and innovative thinking.
  • Coordinated with multiple departments to ensure seamless project execution, reducing delays and increasing efficiency.

Education

None - Accounting

Lansing Community College
Lansing, MI

Skills

  • Goal oriented
  • Microsoft Excel
  • Invoice processing
  • Credit analysis
  • Data entry proficiency
  • Accounts receivable management
  • Payment posting
  • Organization skills
  • Teamwork and collaboration
  • Teamwork
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Critical thinking
  • Team collaboration
  • Adaptability and flexibility
  • Verbal and written communication
  • Relationship building

Timeline

Foreman

General RV
02.2020 - 10.2022

Warranty Accounts Receivable

General RV
05.2014 - Current

Service and SSales Scheduler

Wilson Marine
03.2007 - 05.2014

None - Accounting

Lansing Community College

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Susan Desjardins