Summary
Overview
Work History
Education
Skills
Training
Timeline
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Susan Dilley

Shelbyville,IL

Summary

Seasoned supervisor with extensive worker scheduling and task management expertise. Strong history of developing and executing resource planning, coordination and utilization strategies to meet performance goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

25
25
years of professional experience

Work History

Shipping and Receiving Manager

Brighton Cabinetry
06.2023 - Current
  • Oversaw shipping and receiving operations, ensuring timely and accurate order fulfillment.
  • Developed and implemented process improvements, enhancing efficiency in inventory management.
  • Trained and mentored staff on safety protocols and best practices for handling cabinetry products.
  • Coordinated logistics with suppliers and carriers to optimize delivery schedules and reduce delays.
  • Pulled, verified, and packaged items for shipment.
  • Enhanced shipping efficiency by implementing streamlined processes and procedures.
  • Collaborated with sales teams to meet deadlines for special orders or expedited shipments, ensuring customer satisfaction through prompt service.
  • Reduced shipping errors by implementing a comprehensive quality assurance program.
  • Improved team morale and productivity by instituting regular feedback sessions and recognizing outstanding performance.

Inventory Supervisor

Stevens Industries
12.2021 - 06.2023
  • Supervised daily inventory operations, ensuring accuracy and compliance with safety protocols.
  • Managed inventory control processes, optimizing stock levels and reducing discrepancies.
  • Trained and mentored staff on best practices for inventory management and system usage.
  • Implemented process improvements, enhancing efficiency in order fulfillment and stock rotation.

Transportation Supervisor

Graphic Packaging International
01.2020 - 12.2021
  • Supervise a team of 21 employees
  • Closely monitored operations and performed regular safety audits for adherence to administrative policies and compliance regulations.
  • Employed automated systems and Intermec RF units to optimize inventory management.
  • Facilitated receiving and shipping and loading and unloading of goods, transferring products to designated storage sites.
  • Uncovered and resolved errors with minimal oversight.
  • Monitored product using first-in, first-out storage scheme.
  • Coordinated storage locations and product movements.
  • Checked shipments against paperwork and signed documents.
  • Maintained safe work environment and confirmed current compliance with OSHA and other regulations.
  • Managed labor assignments and equipment allocations and met transportation, operations and production goals.
  • Recommended measures to improve production methods, equipment performance and team operation and productivity.
  • Motivated workers to exceptional performance through implementation of new strategies.

Warehouse Supervisor

International Paper/ Graphic Packaging Int.
01.2006 - 01.2020
  • Supervised a team of 20 employees.
  • Supervised shipping and receiving, distribution, and workplace safety.
  • Promoted diligence and culture of safety for drivers and warehouse operations.
  • Oversaw daily operations and shipping and handling processes.
  • Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
  • Started up and shut down processing equipment.
  • Completed daily operations on time and maintained high standards of accuracy.
  • Supervised warehouse operations by managing employees during shifts.
  • Supervised shipping and handling operations.
  • Performed troubleshooting to resolve issues with equipment, devices and products.
  • Adhered to industry best practices for warehousing, material handling and documentation.
  • Monitored adherence to safety protocols and company policies by staying attentive to details.
  • Used warehouse management software to reconcile daily inventory.
  • Supported production workers in meeting goals without compromising safety and compliance.
  • Maintained high levels of accuracy in daily operations.

Special Equipment Operator

International Paper
01.2000 - 01.2006
  • Used forklifts, roll clamps and box clamp to move materials around work sites and organized according to need.
  • Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
  • Completed and submitted paperwork to facilitate accurate record-keeping for shift change follow-up.
  • Unloaded and stacked rolls of paper and materials with lifting devices.
  • Communicated discrepancies and problems to supervisor to formulate resolutions and minimize workflow disruption.
  • Verified labels and correctly affixed tags to pallets to expedite deliveries and avoid mix-ups.
  • Tracked and recorded materials with scanners to maintain and update inventory.
  • Complied with OSHA standards and safety practices to reduce risk of falling loads, improve safety and prevent damages.

Warehouse Person/ fork truck driver

International Paper
01.2000 - 01.2000
  • Serviced manufacturing departments with the supplies needed to meet production needs
  • Operated forklift to transfer products and other cargo into and out of storage.
  • Studied production schedule to determine deliveries, material requirements and movements.
  • Used daily production sheets to service departments.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Communicated with floor managers to determine merchandise placement.
  • Used equipment such as scrap paper baler and cardboard compactor to process excess materials and support recycling efforts.
  • Coordinated with other lift truck drivers and production personnel to process orders efficiently.

Education

General Education Diploma - undefined

Pana High School
Pana, Illinois
01.1997

Skills

  • Operations support - Excellent
  • On-Time Delivery - Excellent
  • Accident / Incident Reports - Excellent
  • Warehouse Management - Excellent
  • Transportation Management - Excellent
  • Scheduling - Excellent
  • Safety compliance - Excellent
  • Safety standards - Excellent
  • Delivery issues resolution - Excellent

Training

2006-01 Front Line Team Leader Training International Paper Shelbyville, IL

Timeline

Shipping and Receiving Manager

Brighton Cabinetry
06.2023 - Current

Inventory Supervisor

Stevens Industries
12.2021 - 06.2023

Transportation Supervisor

Graphic Packaging International
01.2020 - 12.2021

Warehouse Supervisor

International Paper/ Graphic Packaging Int.
01.2006 - 01.2020

Special Equipment Operator

International Paper
01.2000 - 01.2006

Warehouse Person/ fork truck driver

International Paper
01.2000 - 01.2000

General Education Diploma - undefined

Pana High School

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