Susan Dilworth
El Dorado,AR
Summary
With a 24-year proven track record as an experienced Universal Banker and Quality Control Analyst, consistently delivering reliable and dedicated service. Strength lies in fostering strong collaborative relationships with colleagues and clients, instrumental in achieving success. Thrives in fast-paced environments, demonstrating a strong work ethic and adaptability during both slow and busy shifts. Committed to personal and professional growth, actively seeks opportunities to further develop skills and contribute to the success of a dynamic organization.
Overview
25
25
years of professional experience
Work History
QC Analyst
First Financial Bank
07.2020 - 02.2025
- Participated in departmental meetings to establish short- and long-term strategy.
- Ensured compliance with industry standards by staying up-to-date on relevant guidelines, policies, and regulations affecting QC operations.
- Reduced production errors by closely monitoring approved and adverse action loans.
- Collaborated with cross-departmental teams resulting in improved productivity by implementing corrective actions.
- Reported problems and concerns to management.
- Ordered and analyzed residential and commercial appraisal reports to measure against standards and regulatory requirements.
Universal Banker
Simmons Bank
04.2003 - 07.2020
- Verified signatures, account funds, and amounts to ensure accuracy in transactions.
- Verified deposit slips for correctness and reconciled amounts received.
- Entered transaction details into software applications ensuring prompt issuance of receipts.
- Educated clients about different saving solutions like deposit accounts, bonds, and securities.
- Opened new accounts and organized related paperwork for seamless record management.
- Assisted customers in navigating the process to apply for ATM cards, direct deposit services, and certificates of deposit.
- Refer unresolved customer grievances to designated departments for further investigation
Retail Assistant
MMCohn's
03.2002 - 04.2003
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Inventory stock and reorder when inventory drops to a specified level
- Examine products purchased for resale or received for storage to assess the condition of each product or item
Photo Lab Assistant
Walmart Supercenter
05.2000 - 03.2002
- Create prints according to customer specifications and laboratory protocols
- Fill tanks of processing machines with solutions such as developer, dyes, stop-baths, fixers, bleaches, or washes
- Insert processed negatives and prints into envelopes for delivery to customers
- Monitor equipment operation to detect malfunctions
- Operate machines to prepare circuit boards and to expose, develop, etch, fix, wash, dry, or print film or plates
- Reprint originals for enlargement or in sections to be pieced together
- Maintain records, such as quantities or types of processing completed, materials used, or customer charges
Education
High School Diploma -
Junction City High School
Junction City, ARBasics -
South Arkansas Community College-West Campus
El Dorado, ARSkills
- Highly Dependable
- Active Listening
- Problem Solving
- Training New Employees
- Excellent Communication Skills
- Fast Learner
- Attention to Detail
Timeline
QC Analyst
First Financial Bank
07.2020 - 02.2025
Universal Banker
Simmons Bank
04.2003 - 07.2020
Retail Assistant
MMCohn's
03.2002 - 04.2003
Photo Lab Assistant
Walmart Supercenter
05.2000 - 03.2002
High School Diploma -
Junction City High School
Basics -
South Arkansas Community College-West Campus