Susan Dixon
Dundalk,MD
Summary
Hardworking and reliable with over 20 years overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance. I am successful at overseeing high-volume work flow. Versed in planning daily operations. Skilled at successfully overseeing staffing and inventory management.
Overview
19
19
years of professional experience
Work History
Prep Cook
Alices Family Restaurant
Middle River, MD
08.2023 - Current
- Prepared ingredients for use in cooking, such as washing, peeling, cutting and slicing vegetables.
- Cleaned and sanitized work areas and equipment to ensure food safety standards.
- Followed recipes to prepare meals according to customer specifications.
Bartender/Server/Restaurant Hostess
Two Guys Grill & Pub
Essex, MD
10.2020 - 08.2023
- Conducted regular inventory checks of all beer, wine, spirits, juices, and other ingredients used in cocktails.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Greeted customers and provided excellent customer service.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Provided excellent customer service to ensure satisfaction.
Bartender/Server/Hostess
Jad's Caddy Shack
Esses, MD
01.2013 - 03.2020
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Performed opening and closing duties including restocking supplies.
Bartender/Manager
Riverside Bar and Grill
Millsboro, DE
05.2008 - 12.2012
- Developed schedules for bartenders, servers and other staff members.
- Conducted inventory of supplies, liquor and beer.
- Trained new bartenders on proper alcohol handling techniques and customer service etiquette.
- Monitored daily sales transactions to ensure accuracy.
- Maintained accurate records of financial transactions using POS systems.
- Oversaw the opening and closing procedures including counting money drawers and preparing bank deposits.
- Managed employee performance through coaching, counseling, mentoring and disciplining as needed.
- Performed weekly ordering of necessary supplies such as glasses, mixers and garnishes.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
Head Server/Manager
Baywood Greens
Millsboro, DE
01.2005 - 03.2008
- Assigned duties to servers and monitored their performance.
- Ensured that all tables were properly set up with appropriate supplies.
- Supervised service staff in providing quality service to customers in a timely manner.
- Resolved customer complaints in a professional manner while maintaining positive relationships with customers.
- Managed cash register operations including ringing up orders and processing payments accurately.
- Coordinated food delivery from kitchen to ensure accuracy of order placement and timeliness of service.
- Tracked inventory levels of restaurant supplies and placed orders as needed.
- Developed training materials for new employees on restaurant policies, procedures, and standards.
- Scheduled shifts for servers based on customer traffic patterns and forecasted needs.
- Served high volume of tables at once and simultaneously supervised serving staff.
- Completed opening and closing checklists to ensure smooth restaurant operations.
Education
Baltimore City Community College
Baltimore, MD05-1994
High School Diploma -
Patterson Senior High
Baltimore, MD06-1983
Skills
- Restaurant operations management
- Customer Engagement
- Stable work history
- Adaptable
- Supervisory skills
Timeline
Prep Cook
Alices Family Restaurant
08.2023 - Current
Bartender/Server/Restaurant Hostess
Two Guys Grill & Pub
10.2020 - 08.2023
Bartender/Server/Hostess
Jad's Caddy Shack
01.2013 - 03.2020
Bartender/Manager
Riverside Bar and Grill
05.2008 - 12.2012
Head Server/Manager
Baywood Greens
01.2005 - 03.2008
Baltimore City Community College
High School Diploma -
Patterson Senior High
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