Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susan Donnell

Karnes City,United States

Summary

Versatile and dedicated, with a proven track record at Best Western Plus Hotel for maintaining high standards of cleanliness and organization. Skilled in food preparation and safe food handling, I excel in fast-paced environments, demonstrating a strong work ethic and excellent teamwork abilities. Achieved significant improvements in workspace efficiency and customer satisfaction.

Overview

28
28
years of professional experience

Work History

Kitchen Staff Member

Best Western Plus Hotel
04.2023 - Current
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Followed sanitary food handling procedures, focused on correct use of covers and labels and discarded ingredients by expiration date.

Kitchen Hand

Pollack Sausage Farm
05.2022 - 09.2022
  • Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
  • Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Labeled and stored all food items correctly and checked expiration dates routinely.
  • Operated kitchen equipment in accordance with manufacturer instructions.
  • Prepared simple menu items independently when necessary while maintaining high-quality standards set forth by chefs or supervisors.
  • Streamlined dishwashing process, allowing for quicker turnaround of kitchen utensils and cookware.
  • Coordinated with front-of-house staff to ensure smooth service during peak dining hours.

Home Care Provider

Private Client
10.2021 - 08.2022
  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Assisted patients with self-administered medications.
  • Increased patient satisfaction through effective communication and active listening skills to understand their concerns and preferences.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Maintained accurate patient records, documenting daily activities, progress, and any changes in health conditions.
  • Managed medical appointments, coordinating with healthcare professionals to ensure timely access to necessary services.
  • Delivered high-quality care under pressure in emergency situations, ensuring the safety of both the patient and caregiver team members present at those times.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.

Hairstylist

Sport Clips
06.2010 - 04.2011
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.

Hairstylist/Salon Owner

Self-employed (Tangles Salon for Hair)
10.1996 - 08.2008
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
  • Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
  • Educated customers on products to maximize benefits.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Increased salon revenue by upselling products and additional treatments during appointments.
  • Resolved guest complaints about service or style.
  • Counted and documented opening and closing cash amounts daily.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Determined appropriate hair treatments based on conditions and textures.
  • Organized sales area and work station to showcase products and boost sales.
  • Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Mixed pigments and used proper techniques to achieve desired color.
  • Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
  • Distributed business cards outside of salon to generate new business.
  • Customized hair color formulations to create unique looks and enhance client's appearance.
  • Built rapport with clients to understand their style preferences and hair care routines.
  • Increased client base with innovative hairstyling techniques and trends.
  • Managed inventory of hair care products and tools, ensuring availability of necessary items.

Education

High School Diploma - General

Winsten Churchill High School
San Antonio, TX
05.1985

Skills

  • Food Preparation
  • Organization and Cleanliness
  • Cleaning and sanitizing
  • Safe Food Handling
  • Ingredient Preparation
  • Workstation setup
  • Dedicated Work Ethic

Timeline

Kitchen Staff Member

Best Western Plus Hotel
04.2023 - Current

Kitchen Hand

Pollack Sausage Farm
05.2022 - 09.2022

Home Care Provider

Private Client
10.2021 - 08.2022

Hairstylist

Sport Clips
06.2010 - 04.2011

Hairstylist/Salon Owner

Self-employed (Tangles Salon for Hair)
10.1996 - 08.2008

High School Diploma - General

Winsten Churchill High School

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Susan Donnell