SUSAN DONOHO
Data and AI
Edwardsburg,United States
Summary
Results-driven HR and Business Professional with over 20 years of experience in Human Resources Management, Data Analytics, and Operational Strategy across multiple industries. Expertise in Payroll, Benefits Administration, Workforce Planning, and utilizing ERP systems like Oracle JD Edwards for data reporting and integration. Currently developing proficiency in Workday Prism Analytics to support advanced HR reporting and dashboards. Committed to leveraging analytical skills to enhance talent strategies in a People Analytics role.
Overview
40
40
years of professional experience
Work History
Founder & Director of Marketing & E-Commerce
Digital Gold LLC
01.2011 - 11.2025
- Achieved optimized client growth through comprehensive B2B and B2C marketing strategies.
- Enhanced sales processes by implementing PCI DSS-compliant payment systems and integrations.
- Revitalized digital marketing strategies using AI tools for improved business outcomes.
- Secured new accounts through data-informed consultations, including case studies and reports.
Real Estate Investor & Property Manager
D.R.E.A.M. LLC
05.1986 - 07.2024
- Transformed $3,000 investment into $550,000 real estate value within five years.
- Boosted occupancy rates through effective marketing and tenant retention strategies.
- Managed property rehabilitations and vendor relationships while ensuring budget compliance.
- Enhanced tenant satisfaction by administering leasing processes and analyzing data trends.
Medical Practice Manager
Great Lakes Gastroenterology
01.2018 - 12.2018
- Enhanced HR operations by overseeing credentialing, payroll, and employee scheduling.
- Recommended automation systems after analyzing staffing data for improved efficiency.
- Implemented employee relations strategies to foster a positive workplace culture.
- Ensured compliance with healthcare regulations, protecting confidential employee records.
- Coordinated benefits enrollment process for medical team members.
Manufacturing Data Specialist, eCommerce Strategies
Truck Accessory Group
02.2013 - 12.2014
- Streamlined operational decisions by generating reports using Oracle JD Edwards ERP.
- Enhanced scheduling effectiveness through workforce metrics data insights.
- Optimized manufacturing performance by ensuring data accuracy and identifying trends.
- Led Salesforce implementation project, improving user adoption and integration efficiency.
Internship, Compliance, Ethics, Audit Services
University of California, Office of the President
06.2012 - 09.2012
- Streamlined staff operations by implementing regulatory frameworks in higher education.
- Partnered with Nobel Laureates to enhance Shared Governance and address regulatory issues.
- Launched digital updates to university handbook for improved mobile accessibility.
- Bolstered technical skills through software utilization and reporting to Compliance Director.
Executive Assistant to Intrum CEO & Human Resources Manager
United Way
01.2006 - 12.2006
- Ensured compliance and accuracy in payroll and benefits administration processes.
- Implemented HR policies and facilitated employee onboarding and enrollment processes.
- Analyzed employee data trends to enhance engagement and retention initiatives.
- Advised leadership on HR matters, supporting strategic talent management and growth.
- Coordinated strategic planning and events to drive organizational objectives.
Education
MBA - Business Administration, Marketing
Argosy University
Phoenix, AZ05.2012
Bachelor of Science - Business Management
Bethel University
Mishawaka, IN05.2010
Skills
- Human Resources Management
- Payroll & Benefits Administration
- Workforce Planning & Scheduling
- Data Analytics & Reporting
- ERP Systems (Oracle JD Edwards, Google Analytics)
- Employee Recruitment, Retention & Performance Management
- Credentialing & Compliance
- Project Management
- Budgeting & Financial Modeling
- Strategic Thinking
- Marketing & E-Commerce
- Ethics & Integrity
- AI Tools (xAI, OpenAI ChatGPT)
Timeline
Medical Practice Manager
Great Lakes Gastroenterology
01.2018 - 12.2018
Manufacturing Data Specialist, eCommerce Strategies
Truck Accessory Group
02.2013 - 12.2014
Internship, Compliance, Ethics, Audit Services
University of California, Office of the President
06.2012 - 09.2012
Founder & Director of Marketing & E-Commerce
Digital Gold LLC
01.2011 - 11.2025
Executive Assistant to Intrum CEO & Human Resources Manager
United Way
01.2006 - 12.2006
Real Estate Investor & Property Manager
D.R.E.A.M. LLC
05.1986 - 07.2024
Bachelor of Science - Business Management
Bethel University
MBA - Business Administration, Marketing
Argosy University
COMMUNITY SERVICE & VOLUNTEER WORK
Notre Dame, McCloskey Business Plan Competition, Judge & Mentor, 2017-2022, Chair, Materials Management Planning Committee, Community Recycling, 2022–2023