Susan Doty
Rochester,NY
Summary
Strong administrative skills with proven ability to manage and lead teams effectively. Successfully implemented process improvements that enhanced operational efficiency and team productivity. Demonstrated strong problem-solving and communication skills to drive team success.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Accounts Receivable/Leasing Administrator
I Gordon Corporation
11.2022 - 06.2024
- Maintained accurate records of all transactions, consistently updating lease files for easy reference by management staff.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Kept properties in compliance with local, state, and federal regulations.
- Responded to Common Area Maintenance (CAM) inquiries.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Assisted in negotiating lease terms, ensuring mutually beneficial agreements between landlords and tenants.
Adjudicator Part C Appeals
Maximus Federal
09.2019 - 06.2022
- Promoted fairness in adjudications through impartial assessment of facts and unbiased application of legal principles.
- Ensured accurate determinations with meticulous research and thorough investigation of disputes.
- Improved claim processing times by implementing efficient workflows and prioritizing urgent cases.
- Presented conclusions in clear and concise language that was easily understood by all parties involved in adjudication process.
Client Services Manager
Maximus for the New York State of Health
10.2017 - 09.2019
- Communicated with consumers on a daily basis regarding complaints, referrals and call back requests
- Conducted team meetings, performance reviews and special projects as required
- Identified and documented any network issues to ensure continuous improvement
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision-making.
- Influenced positive change within the organization through strategic thinking, innovation and problem-solving abilities.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Customer Service Representative IV
Maximus
04.2017 - 10.2017
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Implemented and developed customer service training processes.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Identified and resolved discrepancies and errors in customer accounts.
Front Desk Coordinator/Part-time
Dr. Hurley’s Office
09.2015 - 08.2016
- Scheduled appointments, verified insurance and processed co-payments
- Implemented and set-up refined scheduling system, improving office efficiency
- Communicated with insurance companies to verify patient coverage and pre-authorizations
- Handled data base entry to set-up new patients and returning patients
- Effectively communicated verbally and non-verbally between doctor’s offices and other agencies
- Other office duties including: filing, data entry, banking and archiving old files
Accounts Receivable Collections Billing Specialist
Ryan Service
04.2015 - 06.2016
- Prepare and distribute all customer invoicing in a timely accurate manner to meet company deadlines
- Scheduled appointments, maintain calendar and coordinate dispatchers
- Validated all credit card, check and cash payments
- Executed collections on unpaid accounts
- Communicated with customers both verbally and written for billing inquiries
- Assisted in balancing accounts receivable for month end close
- Maintained customer data base ensuring accuracy
Project Administrator
Billitier Electric
03.2011 - 10.2013
- Prepared invoices based on specific labor union rates; material pricing on a time and material or contract basis
- Researched discrepancies between service tickets and payroll for accuracy
- Entered 200 + A/P invoices daily using Timberline/Sage software
- Tracked 1099 forms for vendors and maintained vendor’s files
- Prepared and implemented contracts between the Owner and the Subcontractor for legal review
Senior Administrator
BSG – Building Services Group
05.1996 - 03.2010
- Administered all aspects of accounts payable, purchase orders and general ledger entries
- Obtained quotes and negotiated pricing with vendors to get the most cost effective prices on an annual basis
- Weekly payroll processing for 30 employees using ADP software
- Assisted in hiring of all temporary employees by reviewing resumes and screening candidates
- Handled all aspects of the safety program to be in compliance with OSHA, NYS and Federal Regulations on job sites, kept employee safety files, set up quarterly safety meetings and processed yearly OSHA reports
- Prepared bids, proposals and scopes of work to potential customers to obtain projects
- Obtained insurance certificates to meet specific requirements and to be in compliance for yearly auditing purposes
Education
A.A.S. - Medical Administrative Assistant
Bryant & Stratton College
Rochester, NY06.2016
Certificate - Small Business Management
Rochester Institute of Technology
Rochester, NY06.1994
Skills
- Negotiation
- Continuous improvements
- Coaching abilities
- Project Management
- Attention to Detail
- Multitasking
- Organizational Skills
- Problem-Solving
- Conflict Resolution
- Decision-Making
- Written Communication
- Analytical Thinking
Certification
- Notary Public
- Certified in CPR/ AED, Oxygen, First Aid and OSHA Safety
Timeline
Accounts Receivable/Leasing Administrator
I Gordon Corporation
11.2022 - 06.2024
Adjudicator Part C Appeals
Maximus Federal
09.2019 - 06.2022
Client Services Manager
Maximus for the New York State of Health
10.2017 - 09.2019
Customer Service Representative IV
Maximus
04.2017 - 10.2017
Front Desk Coordinator/Part-time
Dr. Hurley’s Office
09.2015 - 08.2016
Accounts Receivable Collections Billing Specialist
Ryan Service
04.2015 - 06.2016
Project Administrator
Billitier Electric
03.2011 - 10.2013
Senior Administrator
BSG – Building Services Group
05.1996 - 03.2010
- Notary Public
- Certified in CPR/ AED, Oxygen, First Aid and OSHA Safety
A.A.S. - Medical Administrative Assistant
Bryant & Stratton College
Certificate - Small Business Management
Rochester Institute of Technology
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