Susan Dougherty
Any That Match My Skills
Virginia Beach,Virginia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable employee seeking any position. Offering excellent communication and good judgment.
Self-starter experienced with molding machinery and processes.
Overview
27
27
years of professional experience
Work History
Security Officer
Allied Universal Security Services
Chesapeake, VA
07.2009 - Current
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Checked and verified photo identification prior to granting facility access.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Monitored central alarm systems for fire, intrusion and duress alarms.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Security Officer
Pinkerton Government Services Inc.
Newport News, VA
11.2008 - 07.2009
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Checked and verified photo identification prior to granting facility access.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Reported suspicious activities and persons to law enforcement.
- Monitored central alarm systems for fire, intrusion and duress alarms.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Telemarketing Sales Representative
International Marketing Association
Virginia Beach, VA
09.2008 - 10.2008
- Completed daily cold calling and outreach to build sales pipeline.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
Assistant Store Manager
7 Eleven Store
Norfolk, VA
11.2007 - 09.2008
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
Sales Associate
7 Eleven Store
Norfolk, VA
11.2005 - 11.2007
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
Sentricon Technician
Terminix Pest Control
Manassas, VA
08.2003 - 10.2005
- Maintained quality assurance and customer satisfaction objectives.
- Installed, inspected and maintained Sentricon termite baiting system.
- Installed, inspected and maintained Advance termite baiting system.
- Performed annual termite inspections inside customer homes. If termite activity was found, I would set up treatment with termite technicians.
Service Cashier
Manassas Dodge Kia Subaru
Manassas, VA
01.2003 - 08.2003
- Recorded amounts received and prepared cash reports of daily transactions to verify against cash-on-hand.
- Printed repair orders, parts invoices, bills and itemized lists to show amount due and collected from customer in cash, check or credit card.
- Liaised between service manager and service team by greeting customers and answering calls to promote smooth transition of service functions.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Injection Molding Machine Operator
Thermotech (Menasha Corporation)
St. Petersburg, FL
08.1994 - 12.2001
- Observed continuous operation of automatic machines to guarantee products met specifications and to detect jams or malfunctions, making adjustments as necessary.
- Contacted supervisor with detailed reports on equipment requiring advanced repairs to obtain quick resolutions and return machinery back to optimal performance levels.
- Maintained high level of adaptability by adjusting work procedures to meet specific demands of each production run.
- Observed manufacturer instructions when operating plastic molding and casting machines to optimize quality.
- Applied quality control skills by inspecting cured products for defects and removing unacceptable items.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Troubleshot issues with robotic equipment.
- Assembled finished products if required.
Education
St. Petersburg High School
Saint Petersburg, FL 05.2001 -
St Petersburg Christian High School
GED -
Georgia Department of Education
Hinesville, GA 02.1987 - 02.1987
Some College (No Degree) -
St. Petersburg College
Clearwater, FLSkills
Defect identification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
Security Officer
Allied Universal Security Services
07.2009 - Current
Security Officer
Pinkerton Government Services Inc.
11.2008 - 07.2009
Telemarketing Sales Representative
International Marketing Association
09.2008 - 10.2008
Assistant Store Manager
7 Eleven Store
11.2007 - 09.2008
Sales Associate
7 Eleven Store
11.2005 - 11.2007
Sentricon Technician
Terminix Pest Control
08.2003 - 10.2005
Service Cashier
Manassas Dodge Kia Subaru
01.2003 - 08.2003
St. Petersburg High School
05.2001 -
Injection Molding Machine Operator
Thermotech (Menasha Corporation)
08.1994 - 12.2001
GED -
Georgia Department of Education
02.1987 - 02.1987
St Petersburg Christian High School
Some College (No Degree) -
St. Petersburg College