Susan Dougherty
Any That Match My Skills
Virginia Beach,Virginia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable employee seeking any position. Offering excellent communication and good judgment.
Self-starter experienced with molding machinery and processes.
Overview
27
27
years of professional experience
Work History
Security Officer
Allied Universal Security Services
Chesapeake, VA
07.2009 - Current
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Checked and verified photo identification prior to granting facility access.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Monitored central alarm systems for fire, intrusion and duress alarms.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Security Officer
Pinkerton Government Services Inc.
Newport News, VA
11.2008 - 07.2009
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Checked and verified photo identification prior to granting facility access.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Reported suspicious activities and persons to law enforcement.
- Monitored central alarm systems for fire, intrusion and duress alarms.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Telemarketing Sales Representative
International Marketing Association
Virginia Beach, VA
09.2008 - 10.2008
- Completed daily cold calling and outreach to build sales pipeline.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
Assistant Store Manager
7 Eleven Store
Norfolk, VA
11.2007 - 09.2008
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
Sales Associate
7 Eleven Store
Norfolk, VA
11.2005 - 11.2007
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
Sentricon Technician
Terminix Pest Control
Manassas, VA
08.2003 - 10.2005
- Maintained quality assurance and customer satisfaction objectives.
- Installed, inspected and maintained Sentricon termite baiting system.
- Installed, inspected and maintained Advance termite baiting system.
- Performed annual termite inspections inside customer homes. If termite activity was found, I would set up treatment with termite technicians.
Service Cashier
Manassas Dodge Kia Subaru
Manassas, VA
01.2003 - 08.2003
- Recorded amounts received and prepared cash reports of daily transactions to verify against cash-on-hand.
- Printed repair orders, parts invoices, bills and itemized lists to show amount due and collected from customer in cash, check or credit card.
- Liaised between service manager and service team by greeting customers and answering calls to promote smooth transition of service functions.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Injection Molding Machine Operator
Thermotech (Menasha Corporation)
St. Petersburg, FL
08.1994 - 12.2001
- Observed continuous operation of automatic machines to guarantee products met specifications and to detect jams or malfunctions, making adjustments as necessary.
- Contacted supervisor with detailed reports on equipment requiring advanced repairs to obtain quick resolutions and return machinery back to optimal performance levels.
- Maintained high level of adaptability by adjusting work procedures to meet specific demands of each production run.
- Observed manufacturer instructions when operating plastic molding and casting machines to optimize quality.
- Applied quality control skills by inspecting cured products for defects and removing unacceptable items.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Troubleshot issues with robotic equipment.
- Assembled finished products if required.
Education
St. Petersburg High School
Saint Petersburg, FL 05.2001 -
St Petersburg Christian High School
GED -
Georgia Department of Education
Hinesville, GA 02.1987 - 02.1987
Some College (No Degree) -
St. Petersburg College
Clearwater, FLSkills
Defect identification
Facility safety protocols
Organization and Time Management
Training and Development
Teamwork and Collaboration
Written Communication
Attention to Detail
Emergency Response
Security Guard License
Electronic surveillance
Emergency Management
Superior customer service
Safety and security
Government security clearance
Production Management
Theft prevention training
Stationary surveillance
Conflict resolution techniques
Surveillance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
Security Officer
Allied Universal Security Services
07.2009 - Current
Security Officer
Pinkerton Government Services Inc.
11.2008 - 07.2009
Telemarketing Sales Representative
International Marketing Association
09.2008 - 10.2008
Assistant Store Manager
7 Eleven Store
11.2007 - 09.2008
Sales Associate
7 Eleven Store
11.2005 - 11.2007
Sentricon Technician
Terminix Pest Control
08.2003 - 10.2005
Service Cashier
Manassas Dodge Kia Subaru
01.2003 - 08.2003
St. Petersburg High School
05.2001 -
Injection Molding Machine Operator
Thermotech (Menasha Corporation)
08.1994 - 12.2001
GED -
Georgia Department of Education
02.1987 - 02.1987
St Petersburg Christian High School
Some College (No Degree) -
St. Petersburg College