Susan Douglas
Direct Care Professional
Belen,NM
Summary
Committed and helpful CNA with a strong focus on patient comfort and security. Proficient in maintaining cleanliness and sanitization of patient rooms, accurately documenting observations, and conducting symptom examinations. Approachable and compassionate when dealing with individuals under duress. Dedicated to providing optimal patient care and support, while assisting medical staff with critical needs. Skilled in collecting specimens, managing dietary requirements, and ensuring room cleanliness. Possesses excellent communication and organizational skills, coupled with a dependable nature. Energetic healthcare professional dedicated to delivering top-quality, patient-centered care. Highly adept at addressing both acute and chronic conditions. Resourceful in navigating complex healthcare environments to optimize patient care.
Overview
2025
2025
years of professional experience
4015
4015
years of post-secondary education
Work History
Direct Care Professional
LLCP
10.2022 - Current
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Maintained clean, safe, and well-organized patient environment.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Followed nutritional plans to prepare optimal meals.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
CNA
At Home Compassion Care
5 2020 - 8 2022
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Used mobility devices to transport patients.
- Administered medications to patients and performed follow-ups regarding prescriptions and supplements.
- Helped residents walk with or without self-help devices.
- Distributed drinking water and nourishment to residents.
CNA
Landmark Health
03.2020 - 05.2020
CNA
Westword Manor
01.2020 - 03.2020
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
CNA
Companion Care
09.2018 - 09.2019
- Documented activities and recorded information in EMR system.
- Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
- Followed safe lifting techniques and individual resident lifting instructions.
- Protected and promoted patient rights and assisted individuals to achieve maximum independence.
- Managed supplies and restocked inventory to promote optimal availability for patient care.
Phlebotomist
LCMH
02.2017 - 08.2018
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Identified patients using proper procedures prior to specimen collection.
- Transported specimens following established protocol for temperature and light.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Labeled patient samples, double-checking information for accuracy.
Phlebotomist
Beauregard Health System
09.2015 - 01.2017
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Identified patients using proper procedures prior to specimen collection.
- Collected specimens for drug screens, paternity tests and alcohol tests.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Labeled blood vials with critical information like time of collection, date and patient name.
Phlebotomist
Diagnostics Labs
03.2012 - 01.2014
- Maintained fully-stocked phlebotomy cart, carrier, and station.
- Verified collection orders and communicated discrepancies to nurses.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Compiled and submitted data for demographic research.
- Upheld donor confidentiality throughout the intake and collection process.
- Prepared and packaged specimens for courier transport.
- Identified patients using proper procedures before specimen collection.
- Was also a supervisor here and was in charge of making schedules.
Phlebotomist
SED Labs
11.2009 - 09.2011
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Verified collection orders and communicated discrepancies to nurses.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Was trained in doing drug screens
- Also taking care of our patients when they fainted
- Prepared and packaged specimens for courier transport.
- Observed patient for unsual reactions or events to take appropriate action under established guidelines.
- Processed client payments and collected appropriate billing information.
- Labeled patient samples, double-checking information for accuracy.
Phlebotomist
TriCore Reference Laboratory
10.2008 - 10.2009
- Maintained fully-stocked phlebotomy cart, carrier, and station.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Prepared and packaged specimens for courier transport.
- Upheld donor confidentiality throughout the intake and collection process.
- Helped take care of people when they fainted or passed out.
- Took care of the pregnant women that came in to do their glucose tests.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
Education
GED -
CNM
Phlebotomy
CNM
CNA
Rosepine
Bachelor of Science - Paralegal Studies
Regent University
Virginia Beach, VA 05.2001 -
Skills
Quick problem solver
Calm and level-headed under duress
Catheter change and preparation
Medical terminology knowledge
First aid and safety
Teamwork and Cooperation
Social Skills Development
Emotional Support
Client documentation
Case Management
Progress Documentation
Confidentiality adherence
Life Skills Training
Behavior redirection
Timeline
Direct Care Professional
LLCP
10.2022 - Current
CNA
Landmark Health
03.2020 - 05.2020
CNA
Westword Manor
01.2020 - 03.2020
CNA
Companion Care
09.2018 - 09.2019
Phlebotomist
LCMH
02.2017 - 08.2018
Phlebotomist
Beauregard Health System
09.2015 - 01.2017
Phlebotomist
Diagnostics Labs
03.2012 - 01.2014
Phlebotomist
SED Labs
11.2009 - 09.2011
Phlebotomist
TriCore Reference Laboratory
10.2008 - 10.2009
Bachelor of Science - Paralegal Studies
Regent University
05.2001 -
CNA
At Home Compassion Care
5 2020 - 8 2022
GED -
CNM
Phlebotomy
CNM
CNA
Rosepine
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