Susan Dove

Crestline Hotels

04.2011 - Current

Conducted regular room inspections to verify compliance with housekeeping standards.
Communicated repair needs to maintenance staff.
Managed laundry sorting, washing, drying.
Worked with front desk to respond promptly to all guest requests.
Placed orders for housekeeping supplies and guest toiletries.
Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Increased employee performance through effective supervision and training.
Completed schedules, shift reports, and other business documentation.
Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Evaluated employee performance and developed improvement plans.
Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
Scheduled and prioritized tasks to staff, overseeing work completion.
Implemented daily, weekly and monthly cleaning routines for staff to follow.
Addressed customer feedback and complaints to maximize satisfaction.
Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
Evaluated employee performance and recommended promotions, transfers and dismissals.
Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.