Susan Drinon
Fort Lauderdale,FL
Summary
Proven track record in enhancing patient and member satisfaction at Back To Health Physical Therapy, leveraging critical thinking and exceptional organizational skills. Excelled in streamlining processes and strengthening relationships, demonstrating reliability and a commitment to privacy and policy compliance. Skilled in customer service and office administration, consistently delivering results beyond expectations.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
37
37
years of professional experience
Work History
Patient Care Coordinator
Back To Health Physical Therapy
01.2019 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Delivered excellent patient experiences and direct care.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
Membership Coordinator
Scotch Malt Whiskey Association
11.1993 - 10.1994
- Maintained accurate records of memberships, ensuring timely renewal reminders were sent to prevent lapses in subscriptions.
- Provided exceptional customer service to both prospective and current members, resolving issues promptly and professionally.
- Maintained membership database, ensuring that all information was current and accurate.
- Strengthened relationships with existing members by conducting regular check-ins and addressing their concerns efficiently.
- Scheduled and assigned daily work and activities for team members.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Trained new personnel regarding company operations, policies and services.
Assistant to Vice President of Sales
Blair Importers
03.1988 - 10.1993
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Increased efficiency by implementing new processes and providing administrative support to management.
- Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.
- Increased customer satisfaction by providing exceptional administrative support and resolving issues efficiently.
Education
Associate of Arts - Marketing
State University of New York Farmingdale
Farmingdale, NY05.1988
Skills
Critical Thinking Skills
Organizational Skills
Punctual and Hardworking
Administrative and Office Support
Reliability and Dedication
Registration and Scheduling
Customer Service
Patient Relations
Attention to Detail
Multitasking ability
Office Administration
Policy compliance
Timeline
Patient Care Coordinator
Back To Health Physical Therapy
01.2019 - Current
Membership Coordinator
Scotch Malt Whiskey Association
11.1993 - 10.1994
Assistant to Vice President of Sales
Blair Importers
03.1988 - 10.1993
Associate of Arts - Marketing
State University of New York Farmingdale
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