SUSAN DROSSOS
BRONX,NEW YORK
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
18
18
years of professional experience
Work History
Customer Service Cashier
Whole Food Market
10.2013 - Current
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Met customer service goals and exceeded customer expectations.
- Lifted up to 50 pounds at once and used forklift to move heavier loads
Receptionist Clerk
FOJP Service Corporation
03.2006 - 08.2013
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Assisted senior administrative professionals with daily work tasks.
- Oversaw daily office operations for staff of 300 employees.
- Kept reception area clean and neat to give visitors positive first impression.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Compiled information from files and research to satisfy information requests.
- Helped office staff prepare reports and presentations for internal or client-related use.
Education
Associate of Science - Healthcare Administration
LaGuardia Community College of The City University of New York
Long Island City, NY08.2021
Skills
- Telephone Skills
- Office Equipment Operation
- Mail Handling
- Document Control
- Time Management
- Customer and Client Relations
- Office Administration
- Customer Satisfaction
Timeline
Customer Service Cashier
Whole Food Market
10.2013 - Current
Receptionist Clerk
FOJP Service Corporation
03.2006 - 08.2013
Associate of Science - Healthcare Administration
LaGuardia Community College of The City University of New York
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