Susan Duarte
Paso Robles,CA
Summary
Demonstrates a genuine interest in working with the public, and making sure their needs are met.
Making sure each guest is feeling a high sense of contentment.
Dynamic professional with extensive experience at Vina Robles Amphitheatre, adept in crowd control and hospitality management. Excelled in enhancing customer experiences, boosting ticket sales, and maintaining high safety standards. Proven track record in artist relations and operational efficiency, contributing to significant event success. Demonstrates strong organizational skills and discretion, ensuring seamless event execution and client satisfaction.
Experienced in dealing with aggressive customers. Neutralizing the situation, in a professional manner, according to protocol.
Overview
5
5
years of professional experience
Work History
Concert Employee
Vina Robles Amphitheatre
04.2024 - 11.2024
- Provided customer service to attendees, addressing inquiries and concerns.
- Maintained cleanliness and organization of venue areas during events.
- Assisted with setup and breakdown of concert equipment and staging.
- Monitored crowd behavior to promote safety and comfort for all attendees.
- Collaborated with team to prepare for various concert tasks and responsibilities.
- Worked closely with security personnel to proactively address potential issues before they escalated.
- Greeted guests, scanned tickets, answered questions and helped with seat location.
Box Office Associate
Vina Robles Amphitheatre
04.2024 - 11.2024
- Collaborated with marketing team to promote events, resulting in higher attendance rates and overall revenue.
- Assisted patrons with special seating requests or accommodations, providing a positive experience for all guests.
- Increased ticket sales by providing excellent customer service and maintaining a thorough knowledge of upcoming events.
- Managed financial transactions accurately, ensuring proper handling of cash, credit cards, and vouchers for smooth daily operations.
Merchandise Booth
Vina Robles Amphitheatre
04.2024 - 11.2024
- Conducted inventory audits regularly, identifying discrepancies and taking corrective action when needed.
- Maintained accurate financial records by diligently tracking all transactions and balancing cash drawers daily.
- Coordinated closely with other departments as needed to ensure seamless execution of event logistics.
- Supported management in implementing promotional campaigns aimed at increasing foot traffic and boosting ticket sales.
Wine Club Associate
Vina Robles Winery
04.2024 - 11.2024
- Proved successful working within tight deadlines and a fast-paced environment.
- Utilized appropriate packing materials to guarantee fragile products arrived undamaged.
- Received positive feedback from supervisors for consistently meeting or exceeding packing quotas.
- Balanced speed with accuracy when selecting items for shipment, ensuring no errors were made that could lead to customer dissatisfaction or returns.
Private Doctor Assistant
Doctor Robert Clark
01.2020 - 01.2023
- Maintained an organized workspace for the owner which facilitated easy access to important documents when needed.
- Maintained appropriate filing of personal and professional documentation.
- Displayed absolute discretion at handling confidential information.
- Increased productivity by prioritizing tasks and ensuring deadlines were met consistently.
- Organized Physician dinner meetings.
Education
Associate of Arts - Early Childhood Education
Cuesta College
San Luis Obispo, CA06-1981
Skills
- Self starter
- Teamwork
- Hospitality management
- Attention to Detail
- Artist relations
- Positivity
Languages
Portuguese
Limited Working
Timeline
Concert Employee
Vina Robles Amphitheatre
04.2024 - 11.2024
Box Office Associate
Vina Robles Amphitheatre
04.2024 - 11.2024
Merchandise Booth
Vina Robles Amphitheatre
04.2024 - 11.2024
Wine Club Associate
Vina Robles Winery
04.2024 - 11.2024
Private Doctor Assistant
Doctor Robert Clark
01.2020 - 01.2023
Associate of Arts - Early Childhood Education
Cuesta College
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