Susan Duffield
Dispatcher/CSR
Mount Laurel,NJ
Summary
Strong organizational skills and working well under pressure. Trustworthy and dedicated with over 15 years of experience serving the public. Cheerful when assisting customers with requests and meeting special needs. Strong administrative capabilities along with mechanical capabilities.
Overview
26
26
years of professional experience
Work History
Dispatcher/CSR
Horizon Services Inc.
07.2024 - Current
- Directed dispatching, routing, and tracking of company's fleet vehicles.
- Empathized with clients by understanding their needs and demands and expectations. Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Promoted teamwork among colleagues by proactively assisting others when needed and asking for direction when needed.
- Maintained accurate records of all dispatch calls, ensuring accountability and enabling thorough task reviews. Assisted in resolving customer complaints
- Monitored and tracked dispatch communication systems.
NJ Motor Vehicle Inspector
Parsons Corporations
6 2023 - 05.2024
- Perform vehicle safety and emissions inspections within lane. Enter accurate data into computer including inspection sticker, vehicle type, engine size. Provide excellent customer service and explain to customers results in a clear courteous, polite manner.
Bridge Operator
Burlington County Bridge Commission
Palmyra, NJ
10.2008 - 8 2020
- Coordinated and planned with vessels and staff to safely control and operate lift spans. Reported all movements with execution of controlled movements. Inspected operating machinery and addressed issues. Controlled machinery to open and close locks, on drawbridges and adjustable bridges.
- Checked bridges for vehicle and pedestrian clearance prior to opening and resuming surface traffic. Raised and observed passage of water traffic or lowered drawbridges and raised automobile gates. Prepared accident reports and directed movement of vessels in bridge area, using hand signals, telecommunication equipment or loudspeakers to maintain area safety and prevent incidents.
Manager/Leasing
Miracles In Progress
01.1999 - 01.2013
- Reviewed all tenant applications and negotiated rates. Scheduled all tenant events hired and selected contractors. Process all AP, AR for multiunit properties. Established rules and regulations. Collaborated and arranged all outpatient appointments. Enforced all rules, interacted with all tenants daily. Organized and scheduled all tenant events. Managed day-to-day business operations. Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
High School Diploma -
Bensalem Township High School
Bensalem, PA 09.2024 - 06.2024
Skills
Creative problem solving
Report preparations
Written and Oral communication
Complaint Resolution
Proficient using Microsoft Office suite applications
Compliance
Accurate documentation
Time Management
Corrects Equipment Failures
Administrative Support
Leadership Experience
194 AFL-CIO two terms
References
Available upon request
Timeline
High School Diploma -
Bensalem Township High School
09.2024 - 06.2024
Dispatcher/CSR
Horizon Services Inc.
07.2024 - Current
Bridge Operator
Burlington County Bridge Commission
10.2008 - 8 2020
Manager/Leasing
Miracles In Progress
01.1999 - 01.2013
NJ Motor Vehicle Inspector
Parsons Corporations
6 2023 - 05.2024