Susan Dungan
Oregon City,OR
Summary
Dynamic Program Manager II at Albertina Kerr with proven expertise in strategic planning and team leadership. Successfully managed cross-functional teams, enhancing program operations and compliance. Skilled in budgeting and relationship building, driving initiatives that improved service quality and operational efficiency. Committed to fostering environments where individuals thrive and achieve their best lives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Program Manager II
Albertina Kerr
11.2018 - Current
- Managed and supervised two group homes and daily program operations, complying with policies and regulations.
- Established strong relationships with Staff, The people we support, Families and members of ISP team, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and Finances for multiple People we support as well as programs.
- Assisted in organizing all books, from medical books to house budgets.
- Assisted ad worked closely to Individual ISP teams to ensure People we support get not only the best care but live their best lives.
- Managed and Built schedules for multiple homes and staff.
Assistant Restaurant Manager
Shari's Cafe and Pies
05.2014 - 12.2018
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Coordinated special events and promotions, drawing in new customers and increasing revenue.
Education
High School Diploma -
06-1997
- Extracurricular Activities: Basketball, Softball
Skills
- Problem-solving
- Project management
- Detail-oriented
- Strategic planning
- Team leadership and direction
- Work Planning and Prioritization
- Team management
- Flexible and adaptable
- Attention to detail
- Customer service
- Relationship building
- Budgeting and finical knowlage
- Scheduling and planning
- Work delegation
Certification
- oregon Intervention System (OIS) Training - 2/11/2025 - 2/11/2026
- First Aid/ CPR2/4/2025 Training - 2/4/2025 - 2/4/2025
Timeline
Program Manager II - Albertina Kerr
11.2018 - Current
Assistant Restaurant Manager - Shari's Cafe and Pies
05.2014 - 12.2018
Hermiston High School - High School Diploma,
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