Susan Dunlap
Arlington
Summary
To continue to make a difference in the healthcare industry by utilizing my experience and knowledge to further the nursing profession as a whole.
Compassionate Registered Nurse with experience offering comprehensive patient care in outpatient environments. Works well with diverse patient populations and fosters trusting relationships to improve outcomes. Efficiently coordinate with healthcare professionals to advance patient care.
Overview
2026
2026
years of professional experience
Work History
Evergreen Health – Home Health
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Mentored new nurses on best practices and clinical procedures.
- Collaborated with interdisciplinary teams to develop patient-centered care strategies.
- Educated patients and families on health management and care plans.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
- Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Contributed to interdisciplinary team meetings by presenting relevant clinical data about patients'' progress toward reaching established goals of care.
- Demonstrated expertise in wound management techniques resulting in accelerated healing times for patients with complex wounds or pressure injuries.
- Developed training programs for employees, ensuring compliance with safety standards and best practices.
- Implemented new software tools to improve communication and project tracking efficiency.
- Analyzed performance metrics to identify areas for process enhancement and increased profitability.
- Coordinated cross-departmental initiatives to align strategies and optimize overall business objectives.
- Facilitated regular team meetings to discuss progress, address challenges, and celebrate achievements.
- Maximized performance by monitoring daily activities and mentoring team members.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
RN Nurse Case Manager
Assured Home Healthcare
05.2023 - Current
- Medicare certified home care agency. Case managed 20-25 home health patients in very large geographical region. Oasis, 485 and 486 reviews, and quality auditing. Admissions, recerts and discharges. Utilized HCHB system.
- Administered medications and treatments as prescribed by physicians.
- Monitored patient vital signs and reported changes to healthcare team.
- Implemented safety protocols to ensure compliance with healthcare regulations.
- Evaluated patient progress and adjusted care plans based on ongoing assessments.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
- Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
- Implemented evidence-based fall prevention strategies, resulting in a significant decrease in patient falls within the unit.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for complex cases.
- Educated family members and caregivers on patient care instructions.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Evaluated patient histories, complaints, and current symptoms.
- Managed patients recovering from medical or surgical procedures.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Monitored patient reactions after administering medications and IV therapies.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
Medical Officer
Snohomish County Medical Reserve Corps
03.2017 - Current
- Volunteer assistance to county for medical hands on care to community members including but not limited to health and wellness fairs for senior, assistance with disease tracking phone bank information during emergency situations, extensive work during pandemic with community testing, tracking, vaccination clinics and referrals.
- Provided logistical support for various volunteer activities, ensuring smooth operations and efficient resource allocation.
- Collaborated with team members to develop promotional materials, increasing visibility of volunteer initiatives.
- Conducted surveys post-events to gather feedback, identifying areas for improvement in future programs.
- Supported training sessions for new volunteers, fostering a collaborative learning environment and enhancing team cohesion.98
- Maintained accurate records of volunteer hours and contributions, streamlining reporting processes for management review.
- Facilitated communication between volunteers and coordinators, improving overall teamwork and information sharing.
- Implemented best practices for event setup and breakdown, optimizing workflow and reducing preparation time.
- Disaster Assistance - medical voluntteer for facilities during disasters. Utilized extensively during COVID as medical tester, vaccinator etc.
Senior RN Community Liaison
Canamsue Investment LLC
02.2019 - 12.2024
- Assessment, care plan formation 458 & 486 and oversight, community referrals, personal care including medication management, wound care with and without advanced wound treatment, care coordination with community agencies and healthcare professionals, advocate with physicians for ongoing care.
- Collaborated with multidisciplinary teams to develop individualized care plans for patients.
- Documented patient progress using electronic health record systems for accurate tracking.
- Assisted in patient education on health management and discharge instructions.
- Trained new nursing staff on protocols, policies, and best practices for patient care.
- Mentored junior nurses, fostering professional development through guidance and support.
- Implemented evidence-based practices to optimize clinical operations and promote safety standards.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
- Streamlined medication administration processes for increased safety and accuracy during busy shifts.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Recorded details regarding therapies to keep patient charts updated.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
RN Nurse Representative
Washington State Nurses Association
05.2017 - 10.2024
- Contract negotiations and oversight, assistance with staffing, recruitment and retention. Requires knowledge of labor laws and employment practices within WA state.
Director of Medicare Division
Heartland Home Healthcare
08.2001 - 08.2002
- Instrumental in setting up and implementing home infusion program. Managed team of multiple disciplines.
- Led cross-functional teams to improve operational efficiency and streamline processes.
- Established performance metrics to monitor staff productivity and service delivery.
- Collaborated with healthcare providers to ensure compliance with regulatory standards.
- Mentored department managers on best practices in healthcare management and leadership.
- Analyzed data trends to identify areas for improvement in service offerings.
- Spearheaded training programs to elevate staff competencies and enhance patient engagement.
- Managed budgeting processes, aligning resources with organizational goals for sustainability.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Spearheaded successful product launches that resulted in increased brand visibility and customer acquisition.
Insurance Authorization Specialist and Case Manager
Molina Healthcare
06.2000 - 08.2002
- Responsible for overseeing and approving appropriate treatment for clients in Washington State. Responsible for authorizing homecare services and reviewing care plans with patient follow up. Review of outcomes and other quality indicators.
Option Care Home Infusion
02.1996 - 08.2002
- On call home care Infusion nurse after hours. I worked as an admission nurse and after ours visit nurse trouble shooting home infusion patients of all ages including infants. Proficient in Peripheral access, central lines, medication administration for all ages.
Madrona Medical Group
05.1995 - 08.2002
- Office nurse for Whatcom County infectious disease physicians. Responsible for start-up of in office infusion program for Medicare clients. Case managed all infectious disease clients. Assisted with travel clinic and immunizations all ages.
Valley General Hospital
03.1995 - 08.2002
- Per Diem nurse in level 3 emergency room in Mt. Vernon and Sedro Woolley.
Whatcom County Visiting Nurse
04.1994 - 08.2002
- Part time admission nurse and case manager for Whatcom county Medicare certified home healthcare agency. Start of care assessments, 485 & 486 creation, care plan oversight and direct patient care.
St. Josephs Medical Center
02.1992 - 08.2002
- Per diem emergency room nurse level 2 trauma and Flight nurse for Bellingham based Life flight. Certified Emergency Nurse with credentials in trauma nursing. Also assisted in critical care transport via ground ambulance as well as fixed wing patient transports of all ages and clinical status.
Verdugo Hills Hospital
05.1990 - 05.1992
- Emergency room nurse in level 2 trauma center in Glendale, California Present in Los Angeles for the riots and participated in emergency care during the disaster.
St. Marys Hospital
06.1989 - 05.1990
- Emergency room nurse in level 2 trauma center in Galveston, Texas Relief RN for PACU, ICU and CCU in hospital.
U.T.M.B. Galveston
04.1986 - 06.1989
- Emergency room nurse in level I trauma center. Also RN for Med Flight out of the medical center. Also worked as staff nurse in Hyperbaric Unit and Infectious Disease research. Rounded in hospital documenting H&P, performed tcp02 assessments and recommendations for treatment. Reviewed x-rays for rule out osteomyelitis patients in ortho clinic. All working under the lead ID and Ortho physicians.
Vancouver General Hospital
05.1982 - 04.1986
- Staff nurse in 1200 bed facility as float RN. Worked as the only IV therapy nurse on night shifts. Also relief in the CCU and ICU and Emergency room.
Education
BSN -
Western Governors University
MSN - Education
Western Governors University
12.2016
Registered Nurse Diploma - undefined
Vancouver General Hospital school of nursing
01.1985
Skills
- Autonomous decision maker
- Excellent teaching and mentoring skills
- Computer skills within Microsoft platform
- Knowledge of Medical payers including coding, DRG and HHRG concepts
- Proficient in clinical education
- Strong clinical judgment
- Patient assessments
- Documentation and charting
- Patient education and counseling
- Nursing staff leadership
- Patient and family advocacy
- Direct patient care
Timeline
RN Nurse Case Manager
Assured Home Healthcare
05.2023 - Current
Senior RN Community Liaison
Canamsue Investment LLC
02.2019 - 12.2024
RN Nurse Representative
Washington State Nurses Association
05.2017 - 10.2024
Medical Officer
Snohomish County Medical Reserve Corps
03.2017 - Current
Director of Medicare Division
Heartland Home Healthcare
08.2001 - 08.2002
Insurance Authorization Specialist and Case Manager
Molina Healthcare
06.2000 - 08.2002
Option Care Home Infusion
02.1996 - 08.2002
Madrona Medical Group
05.1995 - 08.2002
Valley General Hospital
03.1995 - 08.2002
Whatcom County Visiting Nurse
04.1994 - 08.2002
St. Josephs Medical Center
02.1992 - 08.2002
Verdugo Hills Hospital
05.1990 - 05.1992
St. Marys Hospital
06.1989 - 05.1990
U.T.M.B. Galveston
04.1986 - 06.1989
Vancouver General Hospital
05.1982 - 04.1986
MSN - Education
Western Governors University
Registered Nurse Diploma - undefined
Vancouver General Hospital school of nursing
Evergreen Health – Home Health
BSN -
Western Governors University
2015 Washington State Outstanding Negotiations Team
Presented at Washington State Nurses Leadership Conference for outstanding team work and effort in neogitating nurses contract.